Housing Project Worker

Here at NCHA we have a fantastic opportunity for the right person to join our friendly and supportive team within Care & Support as Housing Project Worker

Heathfield House is a Homeless Service for 24 single people aged 18+. We support all tenants in managing their tenancy with us and also assist with looking for independent accommodation. Project is staffed Monday- Friday 9am 4.30pm. There will be the possibility of lone working

The team inform referral agencies about vacancies and give advice about the suitability of potential referrals. You will interview applicants and complete risk and needs assessments, discussing applications and allocations with the Scheme Manager.

You will assist with the move-in process, ensuring that new tenants are aware of their rights and responsibilities and relevant management procedures. Assist tenants with housing benefit applications, repairs reporting, and other tenancy management issues. Maintain regular contact with individual tenants and ensure that they keep to the terms of their tenancy agreement. Assist the Scheme Manager to consult with the tenants as a group and manage scheme arrears, repayment plans with individual tenants. Signpost tenants to agencies that offer support on issues such as health, substance misuse, education employment and training.

You can walk away each day knowing you are helping them build the foundations for a bright future. Everyone deserves that don't you think?

Great Services, Support and Advice is the key…

As a proactive person you will take the initiative to help tenants with their housing benefit application or sign-posting them to an agency to help with on-going needs such as health, substance misuse, education employment and training. You will also assist in maintaining a safe and healthy environment for tenants and staff and maintain appropriate records, comply with current infection control policies and procedures and complete relevant H&S training.

In addition to the above, you will use your compassionate nature to support them to feel valued and to avoid ASB issues within the scheme and ensure health and safety regulations and practices are monitored.

As we all know record keeping is key so you will be expected to use your functional IT skills to update tenancy records and support plans. You will also support with repairs reporting and other tenancy management issues.

You will use your can-do attitude and persuasion skills to encourage the tenants integrate into society and eventually be ready to move on. This means you'll frequently be liaising with other choice based letting schemes or landlords to ensure realistic move-on and move-in options for tenants. The wealth of knowledge you have of housing will shine here!

What we require

We are looking for someone who is friendly, empathetic and supportive. You will have knowledge of the benefits system and have an essential understanding of IT systems.

Looking for a work life balance?

This role is 37 hours a week and the service runs Monday to Friday 9:30 - 4:30pm.

A full valid driving licence with business insurance and access to a vehicle is a requirement for this role., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.