Housing Caseworker

Providing advice and casework

The work you do can have a huge impact on people's lives, and you will contribute to CACV's success

You will provide advice and casework assistance to clients over the telephone and via face-to-face appointments on housing matters including eviction, landlord disputes, and homelessness

You will manage your own caseload of clients, progressing each case through to its conclusion

You will work with clients who may be distressed and/or have complex advice needs

You will work towards individual and collective targets focused on the volume of clients you see and the quality of advice you provide

Learning & development

We are committed to helping you perform to the best of your ability

We will support your development by providing appropriate training and coaching

You will be proactive in your learning and identify your professional development needs

You will demonstrate a commitment to our aims and principles, adhere to our policies to protect the integrity and reputation of the organisation

You will maintain professional standards

This job description is intended as a guide only. It is not exhaustive and does not constitute a term and condition of employment.

We are looking for someone with experience in providing housing advice to, and advocating for, clients.

In addition, you must:

Have excellent organisational and time management skills to manage a caseload of clients and meet deadlines

Be an excellent communicator to manage clients' expectations, ensure they understand your advice and that you understand their circumstances

Have a high level of resilience, enabling you to deal with the advice needs of clients

Being able to work collaboratively as part of a team to foster productive working relationships

Be accepting of feedback from your Team Leader, given to help you perform to the best of your abilities

Being organised, self-motivated and adaptable so you can respond to changing client and organisational needs

Citizens Advice Cardiff & Vale is an independent charity and member of the Local Citizens Advice network. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues. We are funded to provide services to people in the local area as well as across England and Wales.