Housing and Benefits Technical Advisor

Would you like to gain experience in a frontline team providing advice and support to our most vulnerable residents?

An opportunity has arisen to join the new Help Hub Triage and Assessment Team as part of significant change in service, with our existing Help Hub and Housing triage functions merging to create a more joined up service to customers.

This role will help deliver the housing triage element of this new service, providing the first point of contact for residents with a range of needs. The team works with individuals and families to get them to the right support and advice as soon as possible., These roles help assist with the increase in phone contact and web contact we are now receiving. You take initial calls from customers, reviewing information on a variety of systems and triage people to the most appropriate service or team to meet their needs. It is an enjoyable and interactive role which is essential to support the team's specialist roles.

• You will be the first point of contact for customers seeking help with their housing, helping resolve the customers issues where possible, or ensuring they are referred to another service quickly if needed


• Undertaking a range of administrative work to support the work of Housing and Help Hub teams ensuring that customers have seamless access to a wide range of support


• Keeping excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules


• Providing excellent customer service to a high number of customers with a housing need


• Providing support to book appointments, undertake background research or gather information to enable effective decisions to be made


• Supporting colleagues in the housing and benefits team with administrative work such as scanning documents and updating case notes


• Provided with support and training on important housing topics., The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.
  
  5 GCSEs A-C grade or equivalent, or able to demonstrate ability at this leve


• The ability to multitask and work under pressure to meet deadlines with a high level of attention to detail


• Experience of developing and implementing procedures working in a team.



• Occasional travel to temporary accommodation properties may be required.
  
  The Help Hub is a multi-agency partnership which has supported over 10,000 people in the last year. Our housing and benefits teams have administered almost £50million worth of benefits, provided new homes to over 1,000 people and helped over 60 people off the streets into long term sustainable housing.


The Help Hub Assessment and Triage team provides the bridge between our statutory housing functions and the broader multi-agency service. You will be part of a broad, multi-skilled team, with lots of opportunities to progress.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

£22,711 - £25,493 a year - Permanent, Pulled from the full job description

• Employee discount, Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.


What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.