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Housing Advice & Homeless Prevention Officer

London Borough of Hillingdon

Housing Advice & Homeless Prevention Officer

£36567

London Borough of Hillingdon, Lambeth, Lambeth

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 19 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 0e1220baf17040b28b06bba5d2ac3785

Full Job Description

  • Delivering professional and responsive housing options advice

  • Undertaking statutory assessments

  • Supporting and directing clients to access a broad range of housing options

  • Ensuring statutory requirements are met

  • Communicating effectively with customers, representatives, Elected Members and colleagues

  • Identifying and suggesting any improvements to current ways of working in order to deliver a more efficient and effective service for residents.

  • The successful applicant will be enthusiastic, highly motivated with excellent communication skills and have sufficient experience working within a Housing Options Reception / Homeless Prevention / Homelessness Assessment / Resettlement Service.

  • We're looking for someone who can demonstrate a commitment to a changing environment, a willingness to learn and someone with excellent Customer Service skills., We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

    The successful applicant will be enthusiastic, highly motivated with excellent communication skills and have sufficient experience working within a Housing Options Reception / Homeless Prevention / Homelessness Assessment / Resettlement Service.


    • We're looking for someone who can demonstrate a commitment to a changing environment, a willingness to learn and someone with excellent Customer Service skills., We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.

    At Hillingdon we're proud of our commitment of 'Putting our residents first', ensuring they're at the heart of everything we do! We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.

    With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we've set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.

    Working at London's second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention - but it's enough to keep us busy and ensures no two days are the same.

    What does a Housing Advice and Homeless Prevention Officer do at Hillingdon?

    To be part of the busy Housing Team at the front door of Housing reception providing a proactive service, giving advice and assistance to anyone with housing related problems in accordance with current legislation and code of guidance and identifying those who are already homeless or at risk of becoming homeless within 56 days., At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. We value the unique perspectives and experiences of all individuals, and we believe that our workforce should reflect the diversity of the communities we serve.

    We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. We recognise the value of a diverse workforce and encourage applications from candidates from underrepresented groups.

    Join us in building a workplace where diversity is not only embraced but also celebrated, and where every individual has the opportunity to thrive and contribute meaningfully to our organisation's success.

  • Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life.

  • 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff.

  • Generous Holiday Entitlement - You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.


    • Health & Wellbeing
  • Hillingdon Sport Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.

  • Cycle Purchase Scheme - Promote eco-friendly commuting with our cycle purchase scheme.

  • Discount on Golf Fees - Enjoy up to 30% discounts on green fees at council owned golf courses.

  • Financial Benefits - Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union

  • Vivup Benefits - Access a variety of offers and discounts through our Vivup Benefits.

  • Eye Care - We contribute towards eye tests and lenses for Display Screen Equipment

  • Mental Health Support - Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues.

  • Support and Counselling Services - Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.


    • Commute with Ease
  • Travel Support - Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.