Hotel Receptionist

In the heart of the South Shields seafront, The Sea Hotel overlooks the stunning South Marine Park, with the idyllic Littleheaven beach on our doorstep. The Sea Hotel is an idyllic place to work offering memorable weddings and events to our customers and we are now looking for a part time receptionist to join our growing team. This position is for an immediate start., Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries
- Handle guest complaints or concerns in a professional and courteous manner
- Assist with guest requests such as booking reservations, arranging transportation, or recommending restaurants
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions

Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong organizational skills with the ability to multitask
- Attention to detail and problem-solving abilities
- Previous experience in a customer service role is preferred
- Knowledge of hotel operations and guest relations is a plus