Hotel Duty Manager

Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Hotel Duty Manager and start your greatest adventure!
This is an exciting role ensuring the overall smooth and efficient running of the Warwick Castle Lodges, Glamping and Hotel operation. You'll control the shift operation and communicate effectively with all relevant departments and within the hotel.
This role has heaps of variety to keep you interested, no two days are the same, from ensuring a harmonious crossover between the different shifts during the day and night to leading, developing and motivating the team to achieve exceptional service, sales, profit and health & safety standards. You'll handle any guest problems, complaints, or compliments, passing on any relevant information to the department contact and develop a thorough knowledge of Warwick Castle, employee, services, and the hours of operation, plus be fully aware of any promotions connected to the Castle.
This is a fixed-term position and covers both AM (7am-3pm), PM (3pm-11pm), weekend and bank holiday working.

• Hands on experience leading a team of receptionists, restaurant, and concierge hosts


• Friendly and approachable with the highest standards of customer service


• Strong communication skills both verbal and written


• Excellent computer skills (Microsoft Office)


• Have a sound knowledge of OPERA, Accesso & Simphony (desirable)


• Good knowledge and understanding of relevant health and safety legislation and procedures
  
  Alongside having a castle as your working environment you'll also receive:


• Monthly Bonus based on guest satisfaction


• 25% discount in our retail shops and restaurants


• 40% off LEGO online


• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year


• Ongoing training