Hospitality Supervisor

Overall Objective:

• To take responsibility for the catering operation in line with Company policies, Client requirements and financial constraints. To provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Client Centre Manager. To ensure that communication, ownership and excellence is always top priority, to ensure that the Client Centre is well presented and to always play a role of ambassador for BaxterStorey.


Team Management

• To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential.


• To ensure that training is carried out in the location to meet identified needs and requirements of the Company training policy.


• To ensure that all staff are aware of their duties and the standards required.


• To attend training sessions and catering meetings when required.


• To take responsibility for the smooth and efficient running of the section/s as appropriate


• To motivate and lead by example ensuring you and your team have a positive experience at work and are proud of your efforts.


Customer Service

• To ensure that customers are given a prompt and efficient service.


• To be customer focused at all times, by being visible during meal periods, communicating and determining customer requirements before they do.


• To ensure all food is presented and served in line with company minimum standards.


• To attend all catering committee meetings when required.



• To ensure that all agreed service objectives are met in line with client expectations.


Financial Management

• To assist in stocktaking


• To make management aware of ant sales opportunities


• To ensure that stocks are used efficiently


Health & Safety Management

• To record and report all accidents within the location adhering to location and company procedures.


• To ensure all equipment is well maintained and is in good working order.


• To make recommendations for renewal and replacement of equipment when required.


• To maintain location cleaning schedules.


• To ensure that all company procedures and work instructions are fully understood and practised by all employees.


• To attend all health & safety training courses as required


General Responsibilities

• To attend all location management meetings, patch meetings and company meetings as required.


• To take responsibility for contributing towards your own development with the guidance of your manager and attend training courses as identified.


• To ensure that all company administration procedures are followed in line with the company manuals.


• To show commitment to company values in all aspects of your role.


• To act as a positive ambassador for the business.


• To ensure that you deliver what you promise to customers, clients and your team.


• To treat others as you would expect to be treated.


• To attend to any reasonable request made by the client or management.


Specific Responsibilities

• To ensure service personnel are fully aware of their roles


• To communicate with the Manager any issues which have arisen and communicate the outcomes to the team


• To conduct departmental orientation for all new team members.


• To set and monitor service procedures and to ensure through service times the correct merchandising levels are maintained.


• To maintain regular discussions with the manager on the current and future performance of the client centre



• Assist and complete relevant stock sheets


• To build strong client, customer and staff relations


• To assist in carrying out monthly Health and Safety audits


• To assist in producing weekly, monthly and quarterly reports on service analysis and discuss the outcomes with the Manager


• To respond immediately to all customer feedback made during service


• Be present at core business times to see and act on delivering of food and beverage resources.


• Review daily and future bookings and cascade via team briefings the daily business review and deliverance thereof.


• Ensure the entire offer is executed in line with company standards and expectations.


• Escalate any issues to the Manager, as soon as they are known.


• Empower junior staff through training and delegation, ensuring their progression and development is discussed and action plans developed.


• Be a presence on the floor to both the team, and to the firm. Take ownership over the department.


Additional Responsibilities

• Attend training sessions and catering meetings when required


• Assist in any reasonable request made by management
  
  Revolutionising workspace hospitality since 2004. We fuel our team, so that they can fuel yours, to feel their best, inside and out.


We are ground breakers, taste makers and industry shakers. We fight for creativity, individuality, and flavour. And we are here to show your taste buds a good time!

Each of our teams is as unique as our clients - made of authentic individuals who are fiercely passionate and empowered to express and create, united in their pursuit of serving you the best possible hospitality experience.

We provide you with competitive holiday, pension, life insurance, excellent training and development. You will also have access to our well-being platform which will provide you with lots of great information and choices, our discounts and benefits platform with offers you fabulous savings for you to enjoy from high street shops to holidays and cinemas.

• 28 Days holiday inclusive of bank holidays.


• Birthday additional holiday.


• 3 days volunteering days.


• 3 days grandparent leave.


• 24 week's enhanced maternity leave.


• Secondary career leave.


• Wedding/commitment day leave.


• Free meals on shift.


• Bespoke development training.


• Pension and life insurance.


• Discounts available from HAPI app, from high street shops to holidays & cinema.


• Wellbeing hub.


• Access to employee assistance programme.


• Cycle to work scheme.