Horticulture Customer Advisor
Dobbies Garden Centres Ltd.
Horticulture Customer Advisor
Salary Not Specified
Dobbies Garden Centres Ltd., Bierton, Buckinghamshire
- Part time
- Permanent
- Onsite working
Posted 1 week ago, 17 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 659ccc2cc05d4ab1abb3fe3da95fa739
Full Job Description
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions alongside selling the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through great product knowledge. - including: houseplant, bedding, herbaceous, shrubs, composts, machinery, and tools.
- Working with your team to ensure horti department is kept to high standard. floors swept, tables clean, shelves dusted and creation and maintenance of plants/gardening displays.
- Carry out other tasks in store - carpark litter picking, salting roads etc.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience.
As one of our horticulture team members, your goal is to deliver a great customer experience every day. Ideally, you will have some general knowledge and a passion for all things plants to ensure we give our customers the very best advice to look after their new investments., You have a passion for delivering a great customer experience, serving everyone with a smile. - Ideally, you have experience within a customer facing role. - adapt for each role eg Passion for Plants
- Ability to lift heavy objects as the horti team can be heavily relied on for big moves and large projects in store.
- You work well within a team, builds relationships and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
At Dobbies, we're proud to have history dating back to 1865. Founded by James Dobbie, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores, including six little dobbies, and a Central Support Office near Edinburgh. - Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.
Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.
We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.