HMRC - Business Support Administration Officer

Across Solicitor's Office and Legal Services (SOLS) we provide legal services to the whole of HMRC. This includes:

• The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.


• The conduct of tribunal and civil litigation on a full range of services.


• Work on new legislation.


• Drafting of statutory instruments and other legal documents.


• Legal advice to ExCom and staff.


We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants' and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC., The provision of a full range of administrative support for our customers including our internal technical caseworkers, lawyers, accountants, review officers, and senior managers.,
• Registering, updating and closing of cases on case management systems.


• Liaising confidently with internal and external stakeholders including the Tribunal service.


• Communicating accurately in writing to internal or external contacts and/or customers.


• Contacting customers by telephone and answering customer queries.


• Maintaining and updating various databases, spreadsheets, and audit trails.


• Updating performance data for management information.


• Being part of a, in-office rota system for postal cover.


• Photocopying, printing, and scanning documents.


• Arranging travel and accommodation.


• Room booking and arranging meetings.


• Inbox management of post received via digital methods., "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"


There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Full details will be provided to those candidates invited to interview.

Sift and Interview dates to be confirmed.

Start dates may not be agreed straight away but this will be discussed further with successful candidates., We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., Your office location is contractual so if you are successful, there is an expectation that you will attend that office location as required by the business. You need to consider how you will meet this requirement before you apply and discuss any concerns with the vacancy holder before accepting any role.
Feedback will only be provided if you attend an interview or assessment.,
• UK nationals


• nationals of the Republic of Ireland


• nationals of Commonwealth countries who have the right to work in the UK


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)


• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020


• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  Can manage their own workload and work to tight deadlines.


• Looks for the best ways to serve our customers, adhering to guidance and processes when completing work.


• Can adapt to differing business needs quickly.


• Can work independently but also as part of a team when the work requires it.


• Understands attention to detail and accuracy is priority when handling sensitive information.


• Has excellent written and verbal communication skills.


• Is proficient in Microsoft Office suite (Word, Excel, PowerPoint)., You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include, Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.


Or

• Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales


Or

• Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland., Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.


Or

Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales

Or

Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.,
• Please ensure details of the essential qualifications (GCSE's or equivalent) and the grades achieved are listed on your application form in the 'Type of qualification' section. If these are not provided your application will not progress to a full sift., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process., Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you looking for a challenging, interesting and rewarding role that allows you to grow your administrative skills whilst supporting Legal Professionals? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you., 3 Arena Central, Birmingham OR Ty-William Morgan, Cardiff: 1 vacancy

7 & 8 Wellington Place, Leeds OR Waterview Park, Washington: 3 vacancies

1 Atlantic Square, Glasgow OR Erskine house, Belfast: 2 vacancies

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Alongside your salary of £25,082, HM Revenue and Customs contributes £6,772 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 27% of their salary.


• Family friendly policies.


• Personal support.


• Coaching and development.


To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know