Helpdesk Operative

As a Helpdesk Operative with Robertson FM, you will provide effective and efficient administrative support to the Facilities Manager and Maintenance Team in order to ensure a high level of service is delivered to the RFM business, customers and key stakeholders. The postholder works closely with members of the team to establish workload priorities and accommodate changing business demands. Your key responsibilities will include:

• To ensure requests are logged in a timely and accurate manner.


• Ensuring that customers are communicated with effectively by telephone, to provide excellent customer service.


• Ensuring that accurate updates are made within the CAFM.


• Support the delivery and monitoring of the Service Delivery Plans and KPIs.


• To ensure that the information is accurate and informative to enable delivery and reporting.


• Work with managers, leaders and business stakeholders to provide administrative assistance and support surrounding facilities management related activities.


• Respond to admin queries from internal and external stakeholders in a professional way, providing guidance, within level of competence.


• To work with the business to ensure records are managed accurately and in real-time to ensure compliance.


• Support in updating standard operating procedures and processes to improve efficiencies for the administrative processes.


• Other relevant tasks in line with the nature of the role
  
  To be successful in your application, you will have previous experience in a similar role within a fast-paced and dynamic team environment, and a proven background in providing exemplary customer service. You'll be a self-starter with excellent organisational skills, problem solving ability, and exceptional attention to detail., People are at the heart of everything we do and achieve at Robertson. To fit right into the team you'll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe, and help us maintain high standards; share our pride in making a real difference.
  
  Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We're professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you'll join the UK's largest family-owned construction, infrastructure and support services businesses. And as a Helpdesk Operative, you'll be part of a team that's doing incredible things - for ourselves, for the partners we work with, and for a truly sustainable future.
  
  Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.


We are determined to succeed

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

What's in it for you?

In addition to the competitive annual salary, we offer a wide range of rewards and benefits, including 33 days annual leave (inclusive of public holidays), a great pension and valuable life assurance. What's more, you'll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at shops, restaurants and cinemas with Robertson Rewards, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.

When it comes to diversity and inclusion, we see things differently at Robertson. We're a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That's why we're working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.