Helpdesk Administrator
Cromwell Group
Helpdesk Administrator
Salary Not Specified
Cromwell Group, Leicester
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 14 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a6e5150ec0334b5fa48e906e79918f42
Full Job Description
- Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems.
- Provide technical and administrative support and solutions.
- Follow documented control processes to ensure compliancy at all times.
- React to issues raised by internal team members and maintain an accurate history via the corporate Helpdesk system.
- Allocate and escalate enquiries as necessary if no immediate resolution is possible.
- Create and update self-help documents via the IT Helpdesk Wiki.
- Provide out of standard hours support, as per business requirements.
Previous experience of 1st line help desk support or in offering technical support - A competent understanding and general interest in technology and IT.
- Good level of Numeracy & Literacy, i.e. GCSE level or equivalent
- Knowledge of Mobile Phone technologies, including Android and IOS operating systems (desirable)
- An understanding of the importance of customer service.
No matter where you are in your career - or where you want to be - we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working. - Competitive Salary
- Company Bonus
- Competitive annual leave allowance with annual purchase scheme
- Group Personal Pension
- Company Funded Healthcare Cash Plan
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support
- Cycle to work scheme
Working within Cromwell's in house IT team, this role supports the Company's UK and International business operations by providing effective 1st line support to the business.
This list of responsibilities is not definitive, and the job holder will be expected to take an active part in any operation when and if reasonably requested by a member of the Management team.
What's in it for you?
Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.