Helpdesk Administrator

Working in a fast paced environment, you will be required to support the office operation in a variety of different ways such as dealing with incoming telephone and email communication, scheduling work and arranging permits for access to different sites.

Plans can change minute by minute so mental agility and situational awareness will help our customers and teammates alike. .

The backbone of our business is our staff who are supported by various computer programs like JobLogic, which is our business operating system and Employment Hero; our Human Resources system. Full training will be provided but strong computer skills will be required.

Due to the nature of our work, when things go wrong for our customers it can be quite stressful for them so a confident and supportive telephone manner is essential.

As in everything we do at Flowright, we are open minded about the right candidate for this role. 10 years of experience in a similar role isn't necessarily what we are looking for as someone early on in their career, with the right attitude, may be the perfect fit.

The basic requirements are:

• A friendly and confident phone manner


• Good spelling and grammar


• Confident use of computers


• Be able to work quickly and accurately


• Be willing and able to learn new skills


Perhaps you have a proven track record in the above attributes, or maybe you are looking for an opportunity to demonstrate them? If either of these apply to you then please get in touch.,
• GCSE or equivalent (preferred)
  
  Flowright is a Commercial Plumbing and Drainage Company that provides 24 hour support to the hospitality industry. Our largest customers include restaurant chains such as Nando's and Five Guy's while in the hotel sector we supply big names like The Savoy, The Dorchester and The Mandarin Oriental.


We are committed to changing the perception of the industry to provide a friendly, valuable and quality service to our clients. To help us achieve this, a new team member is required to offer Admin Support to the Help Desk in our existing office team.

Pulled from the full job description

• Bereavement leave


• Company events


• Company pension


• Employee assistance programme


• Employee discount


• Free parking


• Health & wellbeing programme, Job Types: Full-time, Permanent


Pay: £20,000.00-£27,500.00 per year

Benefits:

• Bereavement leave


• Company events


• Company pension


• Employee discount


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Private dental insurance


• Private medical insurance


Schedule:

• Day shift


• Monday to Friday


• Overtime


• Weekend availability


Ability to commute/relocate:

• Welwyn Garden City: reliably commute or plan to relocate before starting work (required)