Health Records Assistant | Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

There is a physical element to the role involving moving and handling of flatbeds and trollies, use of stepladders and standing for long periods when working in reception areas.

Customer orientated service compliant with the Trust confidentiality policy in line the GDPR.

Receiving patients and visitors into the reception areas with accurate and efficient recording and process of patient activity using NHS computer systems including Patient Administration System (PAS) and Mediviewer.

Work in partnership with colleagues in the Health Records Hubs, wards and departments across the Trust to provide a high-quality service to enhance the patient experience.

To provide non-clinical advice to patients, relatives, the public and internal and external agencies.

We manage 4 major locality hospitals at Cramlington, North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics within Northumberland. Northumbria Healthcare NHS Foundation Trust, covers one of the largest geographical areas of any NHS trust in the country.

High quality patient care is at the heart of everything we do and strive to ensure every patient and service user has an exceptional experience with us.

Please read 'applicant guidance notes' before submitting your application.

We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of reception and administrative skills to join the Health Records Team. The successful candidate will be based at North Tyneside Hospital on a permanent contract however, they will be required to work on other sites within the Trust to ensure a high quality service is provided at all times.

The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and all Bank Holidays.

This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team in the Central Medical Records Library, Medical Records Hubs and Reception Areas.

Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role., Good interpersonal skills for effective communication with patients and service users.

Good numeracy, literacy and keyboard skills to enable accurate data capture.

Work as part of the larger Health Records Team and under the guidance of a Team Leader to ensure that a high-quality service is provided.

Good knowledge of GDPR.

Ability to prioritise and organise workload with competing and changing priorities.

To provide non-clinical advice to patients, relatives, the public and internal and external agencies.

Be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays.

Share knowledge and skills with colleagues to maintain excellence in customer care through good service delivery in all areas of the department., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.