Head of Product - Identity, Targeting & Personalisation

Our Global Streaming Platform teams develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and ShowMax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport

As Head of Product - Identity, Targeting & Personalisation, you'll lead the strategic development and execution of advanced targeting and identity management solutions. This role involves driving product innovation in the realms of user personalization, authentication, and data privacy to enhance customer experiences across our digital commerce platform.

What you'll do

• Develop and execute a comprehensive product strategy that integrates targeting, personalization, and identity management to optimize user engagement and conversion rates.


• Oversee the entire product lifecycle from concept through development, launch, and iteration, ensuring alignment with the broader business objectives.


• Lead a cross-functional team, collaborating closely with engineers, designers, data scientists, and marketing professionals to deliver high-quality, scalable, and secure products.


• Analyze and evaluate different sign-on methods, considering factors including security, usability, and accessibility


• Establish and manage a product roadmap, prioritizing initiatives based on business needs, customer value, and technological advancements.


• Collaborate with cross-functional teams to integrate authentication solutions seamlessly into existing systems


• Define and track key performance indicators (KPIs) to measure product success and impact on business goals.


• Foster a culture of innovation, setting high standards for the team and mentoring product managers and other team members.


• Engage with stakeholders across the organization to align visions, negotiate priorities, and ensure compliance with legal, data governance, and privacy standards.


• Leverage data insights and market research to inform product decisions and ensure that solutions meet customer needs and expectations.
  
  Proven experience in product management, with a strong track record in digital product development, particularly in targeting, personalization, user authentication, and privacy.


• Minimum of 7 years of experience in product roles focused on digital identity, data governance, and user experience enhancement.


• Demonstrable ability to lead and grow product teams, with at least 2 years of experience in a leadership role managing product managers.


• Strong technical proficiency, capable of understanding and discussing architectural concepts, trade-offs, and new opportunities with technical team members.


• Excellent communication skills, adept at presenting ideas and strategies to stakeholders at all levels, including executive leadership.


• Resilient and adaptable in a fast-paced and dynamic work environment.


• Experience with agile development methodologies and a hands-on approach to product development.


• Advanced degree in a business or technical field preferred.
  
  Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.


With 24 million customers across six countries, Sky is Europe's leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We're also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.

Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion.

To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We're committed to being Europe's first net zero carbon entertainment company by 2030 - two decades before we have to - and we're an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place


• A generous pension package


• Private healthcare


• Discounted mobile and broadband


• Access a wide range of exclusive Sky VIP rewards and experiences


How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.