Head of Price & Promotions

We're Ocado Retail. We're the people powering Ocado.com, the world's largest online grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world's biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.

We're an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self, and Challenge what's possible.

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of tomorrow, today.

About the Team

The Pricing and Promotions team sit as part of the commercial team and are tasked with developing the strategic pillars of Ocado Retail's value proposition. From conception to delivery, the team ensures initiatives resonate with new and existing customers and are successfully maintained across the business.

Reporting to the Director of Commercial Development, The Head of Pricing and Promotions will lead a team to develop and deliver Ocado Retail's overarching "reassuringly good value" strategy.

About the Role

This is a critical role within the commercial leadership team, responsible for ensuring that Ocado Retail achieves the correct value proposition in order to meet our growth ambitions and commercial targets. This combines the delivery of both long term strategic initiatives and tactical activity, including:

Price and Promotions Management:

• Developing processes and frameworks to ensure governance of price and promotional decision making throughout the commercial function, maintaining a customer-first approach alongside maximising commercial outcomes.


• Keeping abreast of market conditions and competitor activity that may impact the strength of Ocado Retail's proposition - being an expert and ambassador of data-led Grocery pricing and promotions optimisation.


• Monitoring and analysing performance of pricing strategies, fostering an environment of learning, continuous listening and actioning insight.


Development of our value strategy:

• Structuring, developing and driving the cross-functional implementation of critical commercial pricing and promotions projects such as the Ocado Price Promise.


• Guiding value investments to deliver optimal outcomes for customers via pricing and promotional activity.


• Being a leading contributor to the future roadmap and value strategy for Ocado Retail, analysing and making recommendations to Senior Leadership and Board of Directors.


Leadership:

• Leadership and mentorship of a multidisciplinary team of 5, setting team objectives to deliver against KPIs and responsibility for optimisation and prioritisation.


• Building and maintaining close working relationships with stakeholders and peers across Ocado Retail and proactively identifying and solving intra-departmental issues.
  
  Experience in commercial leadership, buying, management consulting or retail strategy roles. Experience of pricing and promotions is an advantage.


• Proven experience leading projects, taking ownership and delivering strong customer and commercial outcomes


• Strong problem-solving skills and a track record of structuring and analysing complex problems.


• A champion of data-led approaches, comfortable with analytics and able to drive data projects and modelling. Working knowledge of SQL and ability to think in code when working with analysts in the team is a plus


• Ability to spot commercial opportunities whilst driving customer outcomes


• Comfortable leading teams through change and operating in a fast paced and dynamic environment


• Experience managing multiple stakeholders across several functions and seniority levels with the ability to influence at all levels and build strong trusted relationships.
  
  We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver 'Apollo Court' as the shuttle also drops at Ocado Groups Head Office!


Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It's a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they're now available to easily learn about using our new platform 'Pick 'n' Mix'. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

Core Rewards

• Annual bonus scheme - maximum opportunity dependent on the role


• 26 Days Annual Leave plus bank holidays


• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)


• 50% income protection


• 4x salary life insurance


• 15% Ocado.com discount


• 20% Marks and Spencer discount


• Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service


• Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)


Health & Wellbeing

• Private Medical Insurance


• Critical Illness


• DigiCare+


• Healthcare Cashplan


• Health Assessment


• Dental Insurance


• Eyecare Vouchers


• Digital GP


• Mental Health


Flexible Benefits

• Tax-efficient electric vehicle leasing scheme


• Access to a retail discount platform, providing discounts and cashback


On-site at Apollo

• Free onsite parking and free shuttle service from Hatfield station


• Regular socials, including Town Halls and Mixers & our ORL Summer Party


• 'The Fig' (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.


• As part of our inclusive nature, help make change within the business and join any of our Networks