Head of Digital Solutions

The Head of Digital Solutions is responsible for ensuring the Digital needs and requirements of the KINE region (specifically the Marketing and Commercial teams; across UK & Ireland, the Nordics region and South Africa) are understood, addressed and delivered through relevant, best-in-class Digital solutions; working closely with the Knauf Digital and Central KI teams, and alongside the KINE Marketing and Commercial functions.

What you'll be doing…

• Working with Knauf Digital and Central KI teams; lead the Digital development program for KINE region


• Leading a small team, deliver best-in-class Digital initiatives to unlock commercial opportunity and deliver customer centricity


• Responsible for the KINE Digital ecosystem


• Digital project management; maintaining stakeholder engagement with adherence to plan


• Create and manage processes to drive continuous Digital improvement


• Analyse and report on KINE Digital performance; recommending and owning optimisation initiatives


• Champion the development/optimisation of key Digital tools, such as knauf.com, Kinetik, EPIM, DAM, BIM Factory, Hubspot, Barbour ABI, NBS and others


• Supervise, coordinate and support local implementation of digital marketing tools, digital analytic tools and performance marketing tools


• Supervise the development of regional and local DCI tools


• Support local Digital Marketing Managers in the development of digital marketing plans and strategies


• Supervise/coordinate implementation of global digital marketing tools and key digital infrastructure /backend system across the region on time and in full


• Supplier and internal stakeholder management


• Together with local Digital Marketing Managers define key KPI's for local digital marketing campaigns


• Supervise tracking and reporting of regional and local digital marketing campaigns against KPIs


• Develop and lead Digital Solutions team in alignment with the strategy of the Knauf Digital entity


• Propose developments and solutions through the use of existing software programs, systems and tools, database management, data mining activity and gap analysis


• Be the single point of contact for centrally-driven digital projects


• Scope out opportunities for innovation in line with Sales and Marketing objectives and customer centricity


• Work with key stakholders to develop and deliver CRM project requirements


• Ensure all CRM activity is delivered within agreed budget and timescale


• Explore systems and data to enhance results driven activity


• Deliver product traceability solutions across all product groups in line with the business objectives and government guidelines


• Be key regional Digital representative in the Global KIEMEA Digital Community


• Demonstrate KI Values and promote Continuous Improvement culture
  
  We are interested in you as a person, your attitude, behaviours, and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.


If you have any of the following - this would be an added advantage:

• Minimum requirement: degree in relevant subject (or equivalent)


• Minimum 5 years enterprise-level Digital experience


• People management experience


• Digital Marketing experience


• Budget management experience


• Project management/delivery experience


• Knowledge of SAP - desirable


• Experience of systems development


• Digital analytics experience


• Understanding of Software Development Life Cycle (SDLC) desirable


• Able to manage multiple projects


• Flexible, adaptable and able to work independently as well as part of a team


• CRM experience essential, preferably with Salesforce


• Marketing automation experience essential, preferably with Hubspot


• Knowledge of product information management tools desirable


• Knowledge of AI and a curiosity to continually learn about new digital trends


• Relevant knowledge on DCI Tools and implementation and maintenance of digital infrastructure & backend systems


• Enthusiasm for the construction industry and building materials


• Full written and spoken fluency in English, additional languages of the region are of advantage



• Excellent understanding of the digital landscape



• Respect the Knauf values: Commitment, Entrepreneurship, Partnership and Menschlichkeit and apply them in your daily work
  
  Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment., We're passionate about developing our people


At Knauf Insulation your career is a journey through one or multiple roles that you hold within the company. Progression is not just about promotion, it is about building capability and experience. There are several different ways to progress within Knauf Insulation and we are proud to see a high number of our employees who have moved between teams, departments and even countries. Working for a global market leading organisation, the limits really are endless.

About Knauf Insulation UK

Knauf Insulation is one of the world's largest manufacturers of insulation products and solutions. With more than 40 years of experience in the industry, we represent one of the fastest growing and most respected names in insulation worldwide.
Marketing · St.Helens, Merseyside


• Enhanced Holiday Pay - 33 days including bank holidays plus the opportunity to purchase more


• 16 weeks Company Sick Pay after 3 months of service


• Group Income Protection


• Enhanced Maternity, Paternity and Adoption packages


• Life Assurance - 4 x annual salary


• Defined Contribution Pension Scheme


• Staff Bonus Scheme


• Career Progression Routes


• Employee Assistance Programme through Health Assured


• Westfield Health Cash Plan


• Perkbox


• Access to Costco Membership


• Wickes Employee Purchase Scheme


• On site Gyms


• Wellbeing Initiatives and Mental Health First Aiders


• Car Salary Sacrifice Scheme


• Cycle to work scheme


• On site Car Charging Points