Head of Building Defects and Disrepair

Are you proactive in your approach with exceptional interpersonal skills with the ability to look for and implement innovative solutions? Do you want to work for a business that cares about more than the bottom line? Then this is the opportunity you've been looking for!

At MSV Housing we're committed to making sure our customers have good quality safe homes and this role is key in making this happen.

As the Head of Building Defects and Disrepair you will work alongside our Executive and Senior Leadership Team to promote a customer focused approach to managing and resolving complex repairs and disrepair issues. Your role will be crucial in providing assurance of effective repair management and maintaining full oversight of budgets and expenditure. You will be a strategic leader with a collaborative mindset, a knack for problem solving and a passion for providing an excellent service for our customers.

Through excellent communication and customer service skills you will liaise with a wide range of external and internal customers to ensure our properties are safe, habitable, and free from disrepair. Through the effective management and analysis of data you will manage effective resolutions to complex issues both proactively and reactively, managing actions, tracking progress and communicating findings to our Executive and Senior Leadership Team.

You will lead and support a team providing coaching, support and identifying training needs to achieve a high-performance team delivering excellent customer satisfaction.

We offer a range of great benefits including

33 days holiday per year plus bank holidays, and a holiday a buy scheme.

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  Company pension scheme with up to 10% matched contributions
  
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  Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
  
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  Enhanced sick pay with up to 3 months full pay and 3 months half pay
  
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  Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
  
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  Life assurance subject to being a member of our company pension scheme.
  
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  Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
  
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  Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
  
  MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
  
  Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
  
  We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.
  
  We apply the principles of the 'Rooney Rule' in the recruitment of senior management positions automatically shortlisting candidates to the next stage in the recruitment process who meet the selection criteria. We are also a Disability Confident employer and will shortlist disabled applicants who meet the selection criteria.
  
  Circa £68,000 per annum