Head Housekeeper

Shift Pattern: Full-time role, 40 hours per week, typically Monday to Friday, from 08:00 to 16:00 however, may include occasional weekends to cover shifts and oversee the team

We make health happen

At Bupa, we provide support when it's needed the most. Richmond Villages, our retirement village provider, offers person-centred care that promotes independence and respects individual choice, enabling residents to live their best lives.

New starters can rely on a comprehensive induction to ease into their roles, complemented by continuous training and development opportunities, including apprenticeships.

Additionally, our online portal offers a wealth of resources for personal development, along with complimentary access to LinkedIn's online learning platform.

You'll help us make health happen by:

• Allocating areas of cleaning for each Housekeeper fairly and monitoring the quality of their work


• Ensuring all schedules for cleaning, including spring and deep cleaning are maintained


• Carrying out audits, maintaining records and performing weekly stock takes to ensure adequate supplies are available


• Managing the housekeeping resources efficiently, minimising loss and wastage of supplies


• Managing all housekeeping matters, you'll carry the housekeeping portable DECT phone ensuring that all calls are answered promptly, and appropriate action is taken


• Ensuring all housekeeping staff operate equipment safely and that equipment is maintained and stored properly


• Training new staff in accordance with company procedures and policies


• Working closely with your Line Manager, the Sales department and Village Advisors, you'll ensure all arrivals, Richmond Retreats and sales functions are prioritised and dealt with efficiently


• Cleaning residents' rooms, bathrooms, and all communal areas including staff areas within the village


• Adhering to Health and Safety requirements and COSHH at all times


• Ensuring that rubbish bins are emptied, rubbish is appropriately disposed of and that all storage rooms and housekeeping trolleys are clean and tidy


• Remaining vigilant around the village to ensure all areas are clean, reporting all maintenance and safety hazards
  
  This role is a hands-on position that involves close collaboration with the housekeeping and laundry team, under the supervision of the Head of Hospitality. Key responsibilities encompass team development, scheduling, stock management, and serving as the primary contact for residents and their families. The role carries the overarching responsibility for the cleanliness and aesthetic upkeep of the retirement village's interior, as well as ensuring a safe working environment. Proficiency in preparing show suites and rooms to a high standard is preferred.

A background in team management, familiarity with cleaning agents, proficiency in operating cleaning machinery, and experience in a care setting would be beneficial. You should be organized, self-driven, and capable of independent initiative. A meticulous attention to detail and a sense of pride in your work are essential. Excellent communication skills are required, along with a considerate nature and adaptability, especially when collaborating with the team.

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7.


• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350


• Free meal with every 8 hour shift


• Holidays - 20 days + Bank Holidays


• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!


• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.


• Wagestream - Have early access up to 40% of your earned wages within minutes.


• We offer a range of Bupa pension plans - Find out more on our career site


• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site


• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.


• Access to discounts at a wide variety of gyms and fitness facilities across the UK