Guest Ticketing Assistant

Guest Ticketing Assistant for Festival Republic's UK Festivals. This department is responsible for processing, logging and distributing guest and general admission tickets for our UK events.,

• Reporting to the Guest Ticketing Manager day-to-day in a team of 3 ticketing staff, as part of the larger Artist and Guest Liaison department.


• Processing and distributing Guest and Complimentary tickets for UK-based Festivals via in-house Ticketmaster / Universe ticketing systems including sole responsibility for certain shows.


• Liaising with internal departments on their ticketing requirements for each show and prioritising print order during exceptionally busy periods, up to show days.


• Monitoring the Guest Ticketing Inbox and responding to ticket queries eg. from the public regarding e-tickets


• Daily monitoring of ticket requests via shared folders, and maintenance of record keeping including logging of ticket numbers, ticket stock used, dates orders are requested, processed and emailed out. Accurate logging and an eye for detail are essential in this role.


• Responsible for handling of high value ticket stock.


• Working in the Guest Check In at several UK-based Festivals and troubleshooting / overseeing guest ticketing requirements on site. Dates are available for these events and while some are optional, the ability to work at certain key events is essential.


Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.


• Experience of ticketing systems essential, e.g. Ticketmaster or similar though training will be provided.


• Exceptional attention to detail required; the role requires accurate record-keeping, logging of ticket data and upkeep of shared documents which form basis for audits, a keen eye for spotting errors e.g. on email addresses.


• Good working knowledge of Excel, Word, PowerPoint and Outlook


• Understanding of event pass structures or the event industry.


• Experience in a customer-facing role would be a bonus.


Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• You should have the ability to prioritise your workload whilst working to strict deadlines often under pressure.


• You must be punctual and reliable, with the willingness to work extended hours both in the office and onsite during the peak periods of June-August.


• You should be able to communicate clearly and politely with colleagues and members of the public.


You may have experience in the following roles: Box Office, Ticketing, Finance or Accreditation

Festival Republic is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management., Recognized three years in a row by Great Place to Work® and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.