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GUEST SERVICES REPRESENTATIVE

U.S. Air Forces, Europe

GUEST SERVICES REPRESENTATIVE

Salary Not Specified

U.S. Air Forces, Europe, Brackley, Northamptonshire

  • Part time
  • Temporary
  • Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c78c0d39d7b54e18bd2e76f56e6ce986

Full Job Description

  • Receives and confirms room reservations by letter, telephone, email, or personal contact.

  • Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.

  • Ensures that only authorized patrons use government sponsored quarters.

  • Calculates and posts charges to patrons' accounts and balances totals with control records.

  • Accepts payment, makes change, and presents departing guests checkout statements.

  • Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.

  • Maintains current checkout list.

  • Maintains and sells sundry sales items to patrons.

  • Maintains a professional appearance and demeanor at all times.

  • Ensures required information is received from guest and entered into guest folio.

  • Prints backup reports from property management system.

  • Ensures housekeeping status of rooms is updated.

  • Records and notifies appropriate person/organization of maintenance problems reported by guests.

  • Ensure front desk area and lobby remains clean.

  • Process Night Audit procedures and close credit card machines nightly.

  • Maintains the lost and found program.

  • Ensures that customer service is the first priority.

  • Required to perform On-Call duties as rostered. When in On-Call status, must return to work within 30 minutes to assist customer, unless able to assist over the phone., You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.


    • You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

    To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
  • Benefits

    • Review our benefits
  • Required Documents

    • As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
    The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:
    + Resume
    Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
    Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
    + Cover Letter
    + DD-214/ Statement of Service
    + Diploma/ GED
    + Disability Letter (VA)
    + License
    + Other (1)
    + Other (2)
    + PCS Orders
    + Professional Certification
    + Proof of Marriage Status
    + Resume
    + Separation Notice (RIF)
    + SF-50/ Notification of Personnel Action
    + Transcript, If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
  • Fair and Transparent

    • The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
    + Equal Employment Opportunity (EEO) Policy
    + Criminal history inquiries
    + Reasonable accommodation policy
    + Financial suitability
    + Selective Service
    + New employee probationary period
    + Signature and false statements
    + Privacy Act
    + Social security number request

    Required Documents

    The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:
  • Resume


    • Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

    Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter

  • DD-214/ Statement of Service

  • Diploma/ GED

  • Disability Letter (VA)

  • License

  • Other (1)

  • Other (2)

  • PCS Orders

  • Professional Certification

  • Proof of Marriage Status

  • Resume

  • Separation Notice (RIF)

  • SF-50/ Notification of Personnel Action

  • Transcript


    • As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

    NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

  • This position requires the incumbent to complete a background investigation with favorable results., Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces. Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK. Documentation could include PCS Orders, UK Visa, etc., In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application., Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

  • Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.

  • Ability to read, speak, and write English.

  • Must meet state and legal age requirement for sale of alcoholic beverages., Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.


    • FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying., To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

    Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date,08/18/2024
  • Business Based Action

  • Family Member Preference

  • Military Spouse Preference

  • Outside Applicant Veteran

  • Spouse/Widow/Parent of Veteran

  • Transition Hiring Preference, Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.

  • All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.

  • Probationary period may be required.

  • Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.

  • Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.

  • Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.

  • LQA is not authorized.

  • Post Allowance is authorized for Regular Full Time employment category.

  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force., As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

    • NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility., Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
    After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
    You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.