Guest Services Host

Our Guest Experience team play a pivotal role in delivering a safe and fun experience for millions of guests on Thorpe Park's world class attractions. Day to Day you will be:

• This role is Front of House, working face to face with guests.


• Involves assisting guests with accessibility queries and processing Ride Access Pass registrations.


• Be an ambassador for the resort, as the main source of knowledge and information for guest queries.


• Taking and resolving guest feedback, both positive and negative discreetly and professionally.
  
  Give excellent customer service skills


• Be able to problem solve


• Work efficiently in both a team and lone situations


• Ability to learn systems and new processes/ procedures.


• Be a strong communicator


• Be computer literate, with basic knowledge of Microsoft Office and a Point of Sale system.


Qualifications & Experience:
We are recruiting for Full Time and Part Time Positions.
Experience in a customer service environment is desired for this position.
Show us you' re guest obsessed by being positive and helpful to ensure our guests have an awesome day.

Join our team of THRILLMAKERS at the UK's Favourite theme Park Thorpe Park and in return you will get:

• 20 FREE tickets to any Merlin attractions worldwide


• 25% discount in our retail shops and restaurants


• Opportunities to develop and have a longer term career in Merlin


• Free bus from Staines station to the Park for all employees


• 40% discount online off LEGO, and much more


Pay Range: Compensation between GBP £11.61/Hr.-GBP £11.61/Hr.