Guest Services Assistant - Food & Beverage

We are looking for a Guest Services Assistant to support and complete the day-to-day tasks of the departmental operations., As a Resident Services Assistant, key to your role is:

• To operate the premises (24hr)


• Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents


• Adhere to Food Safety and Hygiene practises followed


• Clearing/sanitising of tables in restaurant area and the reception area


• To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.


• Deal with any resident queries in a polite and friendly manner


• All complaints, comments, special requests to be recorded in the daily handover log.


• To clearly communicate with other departments to ensure minimal impact on resident service.
  
  You will be an approachable and friendly people person with the willingness to support and maintain a close relationship to residents throughout their stay.


This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.

The Holiday Inn Wembley is offering the perfect place for guests to relax with colleagues, friends and family. The open-plan space introduced an all-day dining menu, a 24/7 coffee shop, free WiFi and board games.

As well as the Open Lobby, the Wembley Hotel has a selection of comfortable guest rooms and several function rooms suitable for hosting meetings, weddings and events. The large Empire Suite has space for up to 700 guests, making it perfect for big weddings and conferences.

Located in the heart of Wembley, the 336-bed hotel is just a stone's throw away from the iconic Wembley Stadium and The SSE Arena. It is also close to major tourist attractions including Windsor Castle, Legoland, Thorpe Park, Syon Park, Kew Gardens and the London Transport Museum Depot.

Furthermore, the hotel has excellent transport links close to key motorways and the London underground. In addition, Heathrow Airport is just a 30-minute taxi ride away., The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full., Does the Resident Services Assistant role suit your skillset? Apply now, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, your experience and let us tell you more aboutMercure Brigstow Bristol

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you'll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Meals on Duty


• Free Parking


• Apprenticeship programmes available


• Learning and Development Opportunities available through our Leadership Development Programmes


• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide


• Uniform provided


• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.


• Life Assurance


• 28 holiday days (pro rata for part time)


• Automatic Enrolment into a workplace pension scheme