Guest Service Assistant
Heeton Hospitality UK
Guest Service Assistant
£23795
Heeton Hospitality UK, Liverpool
- Part time
- Temporary
- Onsite working
Posted 3 weeks ago, 23 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: d4c2b764fcef4914a3367a7adbf12dbe
Full Job Description
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night. You'll also create a warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transaction
- Start every stay right by swiftly checking guests in and out - take IDs, and hand out room keys.
- Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Help with washing up and other kitchen duties when needed
- recommend food and drink and help keep service on-track and up to standard.
- Serve food and drink
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Jump into other ad-hoc duties when your colleagues need your help
Excellent customer service skills - Hospitality experience advantageous
- Must speak fluent English
Service-based annual leave (increasing up to a maximum of 5 extra days) - Employee & Friends/Family discounted rates at Heeton-operated hotels
- Life Assurance, Income Protection and Employee Assistance schemes
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service
Heeton Concept Hotel - City Centre Liverpool boasts an excellent location in the heart of Liverpool's city centre. Just 1,650 feet from Liverpool ONE Shopping Centre, a 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process