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GTRF Client Service Team Manager

HSBC Group

GTRF Client Service Team Manager

Salary Not Specified

HSBC Group, City Centre, Manchester

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 16 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: df2b5f7b0e6f40268a3b0e9c89c9ac15

Full Job Description

  • Deliver UK GTRF CS strategy and operating model through a CS team, aligned with the global GTRF CS target operating model;

  • Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTRF service performance and increased clients' usage of self-serve solutions;

  • Act as escalation point for team of CS Managers he/she is responsible for, and ensure client satisfaction by leading a CS team to render consistently excellent and market leading service;

  • Collaborate with Transaction Services, GSD (where applicable), Business Development, Relationship Management and other internal/ external units on service performance, initiatives and issues;

  • Collaborate with the Country Head of GTRF CS and Global Head of GTRF CS in driving a culture of long term, high quality needs-based solutions for clients, setting a market leading standard for service and client experience.

    Previous experience in supervisory role(s) of client service and/or sales functions

  • Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance

  • Ability to lead and motivate other managers and staff, employing appropriate management styles to achieve objectives

  • Ability to use strong judgemental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output

  • Excellent interpersonal skills, including verbal and written communication skills (in English and local language) as well as negotiating and influencing

  • Demonstrated ability to multitask and work independently, as well as work collaboratively with other local/ regional/ global teams

  • Ability to manage in a crisis; making good and timely decisions in tough situations

    Some careers prize diversity more than others.


    • If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

    Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia., Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.