Group IT Support Engineer

The successful candidate will be required to provide and promote a professional, high quality, client focused service across the Node4 Group, ensuring industry-leading levels of client satisfaction whilst getting the opportunity to be exposed to a complex, ever-changing enterprise of technology.

Working with the Group IT Support Team Leader, and as part of the wider Internal IT leadership team, you will be responsible for delivering high quality support, across a range of technologies to all our internal clients.

• Possess excellent IT troubleshooting skills with an ability to resolve issues in a timely manner.


• Excellent knowledge of supporting Microsoft Windows endpoints and identity, including Windows 10/11, Active Directory and Intune.


• Demonstrate a good understanding of the technological underpinnings of Node4 internal platforms.


• Demonstrate good technical skills including being able to show experience of Microsoft 365, Mimecast, Remote Desktop Services (RDS), N-Able or similar endpoint management tools, PowerShell, DNS, DHCP, Group Policy, systems monitoring and anti-malware.


• Experience of utilising an ITSM platform, such a Service Now.


• Experience of working within the ITIL framework.


• Confident, self-assured ability to communicate effectively with technical and non-technical stakeholders.


• Enjoy working in a fast paced and energetic environment.


• Organised and a structured approach to work.


• A team player who can work with diverse areas across the Node4 Group.


• Interest in keeping up to date on technology.


• Ability to work proactively and to tight deadlines.


• A positive can-do attitude.


• Experience of producing and maintaining documentation and training of other Team members.
  
  Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.


So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you., Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.


• Hybrid Working


• Private Medical Insurance or Company Paid Health Cash Plan


• Employee Assistance Program


• 25 days holidays plus your birthday off


• Option to purchase additional holiday (up to 5 days)


• Company Pension Scheme


• Life Assurance x 4


• A diverse workforce


• Employee investment with Node4 training Academy


• Family savings and shopping discounts through the Node4 benefits portal.


• Discounted Gym Membership


• Modern facilities with open and welcoming breakout areas


• Company Social events


• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit