General Manager - Leasehold

We have a really exciting opportunity for an incredible General Manager to join our Residential team, leading a team of Senior Property Managers and Property Managers to deliver exceptional services for our customers in our Residential Leasehold properties. This role will be responsible for all property management functions across our portfolio of over 75 developments, including more than 10,000 apartments. The portfolio is a mix of high-end, large complex sites with communal leisure facilities and more traditional residential developments. You will provide technical expertise on all areas of leasehold property management including Landlord & Tenant Act 1985 & 1987, Building Safety Act 2002, Commonhold & Leasehold Reform 2002. You will also lead on the operational delivery of our Property Management services, providing effective leadership to the team, fostering a culture of excellence, collaboration, and continuous improvement.,

• To ensure delivery of a high quality, customer focused residential leasehold management service across our portfolio.


• Provide technical support, advice, and guidance to the property managers.


• Deliver regular technical updates, training sessions and technical talks to the Property Management team, ensuring the team is aware of all current regulations and legislation, in our fast changing sector.


• Be the senior point of contact on all technical Property Management issues, supporting the team to provide satisfactory and technically complaint resolutions to all issues.


• Support the wider team on their IRPM learning pathways, with the intention of all Property Managers achieving MIRPM and AIRPM qualifications


• Implement a robust system of quality controlling all outgoing advice, correspondence, consultations and newsletters, ensuring technical grammatical accuracy.


• Carry out quality control audits on all areas of Property Management such as site inspections, meeting minutes, client reporting and compliance.


• Develop a supportive coaching environment, supporting all Property Managers and Senior Managers to continually improve their technical knowledge and competency.


• Develop and maintain good relationships with our clients, ensuring that are fully informed of their obligations as Principal Accountable Person.


• Maintain comprehensive technical knowledge of all applicable fire, building and health & safety legislation, ensuring the property management team is kept abreast of all applicable requirements.


• Review, develop and maintain clear policies and procedures for all Property Management functions, ensuring we are always technically compliant, and striving for excellence.


• Support the continual improvement of our usage of MRI Qube, ensuring all records and data are up to date and accurate, and in compliance with GDPR.
  
  Robust practical experience of managing complex high-rise buildings.


• Experience of managing multi-schedule, high value service charge budgets


• Practical experience of Building Safety Act compliance


• Experience of managing Major Works projects


• Thorough knowledge and understanding of residential leasehold management and all applicable legislation, regulations, and best practice.


• Strong people management experience


• Tremendous drive, energy, and passion for delivering high quality, professional services.


• Excellent written and verbal communication skills, with an ability to articulate complex information to clients and colleagues.


• Positive and collaborative leadership skills, and a desire to drive positive change


• Membership of the Institute of Residential Property Managers (Essential)


• Associate Membership of the Royal Institution of Chartered Surveyors (Desirable)
  
  We offer a competitive salary & amazing benefits: enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more


• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!