Funeral Services Manager

Accountable for planning and managing logistics, workshop, transportation and customer services funeral support delivery by management control of the central funeral diary. Directing, optimising and coordinating funeral service support; defining and communicating via daily orders. Oversight of vehicles maintenance and presentation and recruitment as required.

Liaising and negotiating with suppliers, manufacturers and consumers; ordering coffins and managing stock of consumable items.,

• Strategically plan and manage funeral support logistics: workshop, transportation, funeral service team support and customer services


• Direct, optimise and coordinate funeral service support


• Liaise with suppliers, manufacturers, and consumers


• Keep track of quality, quantity, stock levels, delivery times, overtime costs and efficiency


• Resolve any arising problems or complaints


• Supervise, coach and train funeral service team members


• Meet cost, productivity, accuracy and timeliness targets


• Maintain metrics and analyse data to assess performance and implement improvements


• Comply with laws, regulations and professional membership requirements


• Support additional contractual commitments within constraints.


• Working in partnership with other FSMS and Funeral Directors to ensure best use of all company assets.


• Promoting the business in local communities and encourage colleagues to do likewise.


Skills & Experience

• Responsible for collaborating with Funeral Directors and colleagues to maximise the success of our Funeral


• Homes and the company


• Set high performance goals for teams and for individuals, appraise performance, coach, discipline and praise colleagues on their work


• Understand, conform to and teach to others the company's standard of performance for the Funeral Services


• Team


• Be a critical friend to Funeral Directors and colleagues in cases where their desire to deliver is not helping others to, or where their performance is less than their best


• Organise the funeral support team to support the Funeral Director and funeral homes in terms of work and communication with the Funeral Service Team


• Ensure that all colleagues contribute their best; good communication (listening, questioning, challenging, briefing, praising and team problem-solving) is key to this


• Resolving any deficiencies in team or individual performance quickly and fairly with the coaching support of the


• SLT colleagues, PFD Manager, PFD and other Funeral Directors


• Demonstrating the attitude needed to do a great job; positive, proactive, team spirited, dynamic, open to learning and innovation


The role will be based at our Field House Garage, Aylesbury

Should you possess the correct skills and experience for this position we will send you an application form and more details of the role. Please look in your spam/junk folders as occasionally our emails go there instead of into your in-box. Application Forms need to be completed in their entirety and those returned will form part of the selection process. Suitable candidates may be asked to participate in a telephone interview and if successful at this stage will be invited to a formal interview.

Should you not hear from us you have not been successful on this occasion and we wish you every success in your search for suitable employment.