Full-Stack Production Support Lead

Guy Carpenter IT Product Support seek a talented Full-Stack Production Support Lead with solid background in supporting Single-Page Applications, Microservices, and Document-style databases. Ideally who can also work out of our London office.

You will have responsibility for overseeing the maintenance and support of our MERN (MongoDB, Express.js, React.js, Node.js) stack applications.

Leading a team of production support engineers, you will work closely with cross-functional teams to ensure the stability, availability, and performance of our applications.

What can you expect:

• Join a talented delivery team for an industry leading company.


• Oversee a team of technical resources, guiding the development process and technical direction of a project, and ensuring that high-quality and scalable software is delivered on time.


• Be a key player in technical modernization initiatives.


• Very high buy-in and visibility by senior business management., Lead and mentor a team of production support engineers in maintaining and supporting our MERN stack applications in a production environment.


• Collaborate with cross-functional teams, including development, QA, and operations, to ensure the stability, availability, and performance of our applications.


• Monitor and analyze application performance metrics to identify and resolve any performance issues.


• Troubleshoot and resolve complex production issues, including investigating root causes and implementing appropriate solutions.


• Develop and implement best practices for incident management, problem management, and change management processes.


• Implement and maintain monitoring and alerting systems to proactively identify and address potential issues.


• Stay up to date with the latest industry trends and best practices in MERN stack development and production support.


• Provide technical guidance and expertise to the team, ensuring adherence to coding standards and best practices.


• Collaborate with stakeholders to define technical requirements and provide accurate estimates for project timelines.


• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of production support processes.
  
  Experience working and supporting enterprise cloud solutions.


• Proven leadership, people management & mentoring skills


• Excellent communication and interpersonal skills.


• Knowledge of DevOps practices and tools.


What makes you stand out:

• Experience in Full-Stack development.


• Experience in supporting MERN or MEAN applications.


• Experience with React or any JavaScript framework, Node, MongoDB or NoSQL database.


• Experience in supporting microservices architecture.


• Experience in supporting APIs using API management.


• Experience in supporting data & application integration using Azure Integration Services or modern middleware solutions.


• Experience in DevOps, CI/CD.


• Experience with Docker, Kubernetes & Azure.
  
  Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter., Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
  
  We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.


• Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.


• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.