Front of House

Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction.

To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance., Serving

• Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service.


• To operate the till as and when needed


• To interact with customers and ensure a positive experience through the point of sale.


• Effectively upsell stock, drinks, snacks, food and gifts


• Check orders to ensure complete and correct, order meets presentation and quality standards.


• Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.


• Provide prompt service for all orders.


• Clear tables and bar as customers are finished and suggest further sales.


• Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy.


• Complete all necessary side work, including stocking shelves and daily tasks as required.


• Completes opening and closing procedures as per shift.


• Assist in the training and development of new or less experienced co-workers.


• Complies with BGL personnel policies, procedures, health and safety procedures.


• To reinforce health & safety notices and relay relevant information


• To undertake any further duties as requested by management.


Children's parties

• Set up the party area according to specification on the events sheet.


• Meet and greet all party guests, introduce yourself and explain party procedures.


• Ensure health and safety protocol is announced in a child orientated manner and that its adhered too


• Encourage party guests with a warm and family focused positive attitude.


• Serve party food, entertain guests with games and activities until end of party.


Corporate / Adult functions

• Meet and greet ensuring your approachable for the duration of the function.


• To recap function schedule, to assist with creating teams where needed and distribution of equipment.


• Assist with serving of any required food / beverage.


• Relay health and safety protocol.


• Ensure event runs smoothly maintaining excellent customer service and attention to detail!


Marketing and General Standards

• Arrive in correct uniform and on time.


• Comply with BGL personnel policies and procedures and health and safety procedures.


• To undertake any further reasonable duties as requested by the management.


• Work with Adventure Golf Management to develop revenue and maximize sales whilst maintaining excellence in quality and customer service.


OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times.



• Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.



• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.



• Support each other in everything we do, recognised and develop each individual's potential.



• Take complete ownership of their own actions and have pride in what they do.



• Deliver to our customer's consistent high levels of service, quality and value in everything we do.



• Look for alternatives to what we do seeking out and exploiting natural resources.


Job Types: Part-time, Permanent, Zero hours contract


• Hospitality: 1 year (preferred)


• customer service: 1 year (preferred)
  
  Company pension


• Discounted or free food


• Employee discount


Schedule:

• 10 hour shift


• 8 hour shift


• Day shift


• Monday to Friday


• Night shift


• Weekend availability