FOS Complaints & Litigation Specialist

As a FOS Complaints & Litigation Specialist, you will be responsible for providing professional legal services and advice both in a local and international DLL UK environment, to enable the business to achieve its objectives in accordance with set legal goals and standards.

Find out more here about how you can unleash your full potential at DLL

Day to day:

• Deliver input to the country strategy and business plan from a legal and compliance perspective, analyze and screen on legal and compliance opportunities and threats and advise on improvement.


• Contribute to the development and implementation of (parts of) legal policies, procedures, processes and tools for legal areas of competence, taking into account international and/or local regulations, professional standards and specifics of the business.


• Contribute to the development of customer and/or partner agreements and advise on legal matters and execute legal activities on behalf of management and other relevant third parties.


• Liaise with legal counsels on functional expertise within DLL, contribute to the selection and instruct and coordinate the activities of international or local external lawyers and/or law firms for specified assignments, including budget and legal cost control.


• Exchange and share legal and compliance knowledge, contribute to legal network(s), proactively inform management about legal and compliance developments and coach less senior legal counsels in professional development.


• You will be independently drafting various types of financial and other agreements and related documents, both within our standard and non-standard business.


• You will be making legal risk assessments and issuing internal legal opinions.


• You will be negotiating and drafting partner agreements and develop financial products and offerings in close cooperation with our business units.


• You will assess programs, processes, procedures, structures, products, and services from a legal point of view and continuously monitor and advise on optimization concerning processes and services, liaising with relevant internal and external stakeholders.


• Further, you will proactively research and analyse legal developments, taking an active role in your own professional development and that of the legal team.


All members enjoy

• Two working days per year volunteering for a local charity.


• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.


• Flexible hours with possibility to work from home


• Career development opportunities: online learning, member development programs.


• Click this link for an overview of all the benefits in your region.


'We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow."


• You are a qualified solicitor with at least 2-5 years' experience from working at law firms and/or as in-house counsel in a commercial environment.


• Your strengths include being self-driven, communicative, fast thinking, structured and having the ability to work against deadlines in several different matters in parallel.


• You have experience in working closely with the business and operational teams and having a business mindset so you understand complex business structures and needs.


• You have strong project management skills, and your communication is clear and precise.


• You have the integrity, experience and knowledge to drive your own cases, with the aim of delivering results with a combination of accuracy and speed.


• You are proficient in drafting and negotiating agreements in the English language.


• Extensive knowledge and experience within the financial sector, leasing in particular.


• Extensive knowledge and experience in dealing with the FOS and handling complaints and can work unsupervised in this area.


• Ability to handle and progress litigation cases with support as appropriate.


• You have a sound knowledge of customer facing documents used within the asset finance sector and can work un-supervised on any requested changes.


Choose wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection - Build meaningful connections with other DLL members


• Health - Manage mental, emotional and physical health


• Finance - Provide learning opportunities to help members achieve personal financial health


• Lifestyle - Maintain balance between work and life priorities


These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.