Fleet Hub Manager

Balfour Beatty are currently looking for a Fleet Hub Manager to join our Asses& Technology Solutions (ATS) team based in Derby, however there will be travel involved, as such the successful applicant will need hold a valid driving licence.

Within this role you'll lead and efficiently manage the Fleet Customer Support Services teams, bringing together the Breakdown Service Desk and Fleet Allocations teams to support the customer

What you'll be doing

As a Fleet Hub Manager you'll

• Lead the Service Desk Breakdown Team.


• Lead the Fleet Allocations Team.


• Ensure a relentless focus on safety through the Zero Harm initiative.


• Ensure a continual focus on Customer Service.


• Support the delivery of the BBATS Sustainability agenda.


• Develop and manage relationships with the external supply chain; robustly challenge the cost base to improve competitive advantage.


• Ensure (all functions) have clear deliverables, ensuring compliance through weekly & monthly KPI reporting.


• Undertake regular staff briefings (weekly and monthly), typically relating to safety updates, business news, customer feedback etc. as and when necessary.


• Support the Business Manager to ensure that the Fleet Team develops close working relationships with BBATS customers and collaborates effectively with the Fleet Delivery team to deliver a seamless service.


• Be aware of industry best practice and innovation and ensure that a culture of innovation and continuous improvement is engrained across the team.
  
  The role requires substantial service experience ideally from within the Fleet sector.


• A capable person-manager, able to develop and coach their team and address HR issues promptly and robustly.


• Capable of communicating ideas and concepts effectively to both their immediate team and their respective line manager.


• The individual needs to be able to set, deliver and measure clear targets across their team, must have a commercial acumen and a robust appreciation of their market sector - they must know and understand "what good looks like".


• Ensure system data accuracy and abide the Right First Time ethos.
  
  Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGVs, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more., At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
  
  As if contributing to and supporting work that makes life better for millions wasnt rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package thats right for you and your life. Here are some of our key benefits:


- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more