Finance Systems Administrator

Finance System maintenance and support:

• Take ownership of day-to-day system support and administration tasks, ensuring adherence to SLAs and delivering outstanding customer service.


• Lead initial troubleshooting efforts to investigate system issues, exercising judgement to resolve or escalate as necessary.


• Assume responsibility for setting up user access and permissions.


• Support the Finance Systems Manager in the development, maintenance, and administration of OneFinance forms and business processes.


Finance System development and continuous improvement:

• Proactively identify opportunities for process enhancement through system improvements and automation.


• Assist in systems testing following supplier upgrades, identify issues and potential solutions, working with the supplier to resolve issues.


• Work alongside the Senior Finance Systems Administrator to establish support desk KPI's and subsequent reporting.


Business Partnering:

• Cultivate business relationships with colleagues, suppliers and system users to elevate user experience, providing guidance and advice.


• Actively participate in supplier groups, leveraging insights to inform system enhancements.


Training/facilitation:

• Identify training needs and develop comprehensive content to address skill gaps.


• Provide effective training and support to end-users.


Audit and compliance:

• Collaborating effectively with colleagues to support the provision of information for audits and other due diligence compliance requirements.


• Conduct regular system audits, identifying and resolving discrepancies to ensure data consistency and process compliance.
  
  We are looking for a proactive individual who will ideally bring the following:



• Experience of being the first point of contact of systems support helpdesk.


• Demonstrable experience of maintaining and developing systems including system administration and support, user management, system monitoring, and security administration.


• Proficiency in troubleshooting system issues and implementing effective solutions.


• Experience with system testing upgrades, and implementation of process enhancements.


• Proven track record of effectively collaborating with colleagues to drive system and process improvements.


• Advanced excel skills and knowledge of BI reporting including ETL's, SQL and Data Warehouse would also be advantageous, but this is not essential.
  
  Liverpool School of Tropical Medicine (LSTM) is a globally recognised centre of excellence for teaching and research in tropical diseases. Headquartered in the heart of Liverpool, with colleagues working all around the world, we are proud of the impact our work has on improving global health.


LSTM is on a journey of transformation to ensure we evolve and continue to be leaders within our field and as we do this, we need to make sure we have the infrastructure to support such change within our professional services departments.

Our Finance department is looking to appoint a Finance Systems Administrator to join the team, and this role will be pivotal in the operation and advancement of our new 'OneFinance' system and associated software.

As a Finance Systems Administrator, you will be entrusted with decision making, advising stakeholders, evaluating processes and troubleshooting to ensure seamless operations, and drive continuous improvement., Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations, and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.


• 30 days annual leave, plus bank holidays and 6 additional Christmas closure days


• Generous occupational pension schemes


• Agile working


• Affiliated, discounted staff membership to the University of Liverpool Sports Centre


• Government-backed cycle to work scheme


• Plus, a host of additional family friendly policies