Finance Support Assistant

The Finance Support Assistant is our first contact point for customer queries and proactively works to resolve these within our SLA's. Working closely with other teams in transactional finance and the wider business you will become our subject matter expert in resolving transactional finance related queries and build strong working relationships to get prompt resolutions for our customers.

What you'll be doing:

+ Providing professional and effective first line support to external & internal customers by email & telephone for transactional finance
+ Record & assign customer queries in our query management software taking a proactive approach to resolve
+ Work to resolve tickets within our agreed SLA's in order to provide our customers with solutions
+ Assign complex queries to internal stakeholders when their support is needed to resolve
+ Prepare customer refund requests ensuring the correct supporting documentation and approval is provided
+ Upload Customer Invoices on to customer portals to ensure prompt payment is received
+ Assisting with ad-hoc tasks within Transactional finance when required
+ Manage, prioritise and plan own work queue on a daily basis to keep ticket volumes to a minimum
+ Build relationships with internal customers & stakeholders who work with you to resolve customer queries
+ Follow up on overdue queries with internal stakeholders to ensure these can be resolved promptly
+ Send account statements & transaction history requests to customers

+ Previous experience of working in a customer support or help desk environment
+ Experience in Transactional Finance would be an advantage, but is not essential
+ An excellent communicator and ability to build strong working relationships
+ Confident using different IT systems, Google suite & Microsoft office
+ Organisation skills with great attention to detail and the ability to remain calm under pressure
+ A self starter with the ability to multitask and prioritise your workload
+ Comfortable with working in a fast paced & changing environment
+ A great team player with a can do attitude

This is a fixed term 9 months contract and you'll be part of a collaborative finance team at our head office in Union - central Manchester opposite the town hall - which contains a free gym, breakfast as well as state of the art coffee machines.

We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

You'll get exposure to multiple areas of finance, giving you a great foundation to grow your finance career and collaborate with skilled finance professionals within the business., In addition to what to expect within the role and your benefits, it's good to know that you'll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality., Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you'll be part of our journey to creating something even better, for our customers and ourselves.

+ 28 days holiday plus you get your Birthday off work - and if that's not enough you can also buy & sell holidays too.
+ 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you.
+ Annual bonus scheme for all colleagues.
+ Life assurance cover for all colleagues.
+ Up to 8% matched pension scheme.
+ Sabbatical of up to 12 months so you can take a career break after five years with us.
+ Free Healthcare cash plan for all colleagues, so you can claim back medical
+ Discounts & cashback at leading retailers.
+ Enhanced maternity - 26 weeks fully paid leave
+ Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill

There's more to discover on our website as well as all the pioneering developments and projects we have ongoing.