Finance Assistant

The Customer Finance Department is an extremely busy area with high levels of demand. We deal with all financial aspects of care delivered to the community, from Homecare, Day-care and Direct Payments to Residential care. The team raises invoices in the region of £7.5 to £8 million per annum in client contributions and feeds into & liaises with all areas of Adult Social Care.

The Customer Finance Assistant will be the first point of contact for all client invoice queries. They will be responsible for investigating and resolving these queries with the relevant providers and social care colleagues. They will also be expected to send out standing order mandates upon request, raise statement of accounts and liaise with customers regarding refunds that are due. The assistant will also be involved in the day-to-day aspects of the team and deal with additional tasks if required.

We are looking for candidates who have the ability to communicate effectively with a wide range of people including members of the public, over the phone & face to face and also high moral & professional standards.
A Disclosure and Barring Service (DBS) check is required, and at a basic level., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.