Field Service Engineer - Cheltenham
YouFibre Ltd
Field Service Engineer - Cheltenham
£30000
YouFibre Ltd, Cheltenham
- Full time
- Permanent
- Remote working
Posted 3 weeks ago, 23 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: e891f4366f8d4fafa72678fbbc274294
Full Job Description
- We're looking for Home Serie Field Engineers who will be focused on ensuring that our retail broadband customers are receiving the best possible quality experience from their Youfibre Broadband.
- The right candidate will be someone who understands the technical challenges involved in residential broadband, especially in-home WIFI and good at troubleshooting.
- The engineer must be presentable, polite and someone who thrives on providing the best possible customer experience
- Experience in running and terminating/splicing copper or fibre optic cabling would be required.
- The right candidate will be happy working in what is an extremely varied role, and needs to be someone who can thrive in an unstructured environment.
- The right candidate also needs to be comfortable driving around their local area to go to customer service visits. These may not always be in their local town/city.
- You will work 5 days (40hrs total) per week.
- Resolve home connectivity problems for customers whilst being engaging and polite.
- Ensure that customer feedback from engineering visits is 5 whenever possible.
- Ensure compliance with health and safety and operational requirements in line with best practice and legal frameworks.
- Be pro-active, and able to manage your own workload without much oversight from management.
- Be willing to step in and lead from the front and do whatever it takes to provide customers the best possible experience.
Experience working with residential home broadband or similar at an ISP - Networking experience - in-home installs/fault resolution
- Knowledge of health and safety and industry specific legislative requirements
- Desire to work in an agile, start-up environment and go the 'extra mile' to support our delivery of a great customer experience. Be a self-starter
- Be open, hones and transparent
- Excellent attention to detail
- Love learning and developing new skills.
About YouFibre - Equity - yes, a real part of the company!
- 25 days holiday plus bank holidays
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers - discounts from recognisable brands
- Company Events
- Travel expenses paid
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we're on a mission to bring ultrafast Internet to our customers.
Guided by the principles of flawless customer support, fair contracts, and affordable pricing, You brings the full fibre experience direct to your home or office to create the best Internet experience possible.
Hours: Full time, Shift Pattern - 5 days - (Monday to Saturday 9am - 5.30pm )
Salary: £30,000 plus Company Van
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we're on a mission to bring ultrafast Internet to our customers.
Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre brings the full fibre experience direct to your home or office to create the best Internet experience possible.
We are a national, full-fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps!
Customer happiness is our number one priority! Our fantastic team of UK-based sales agents, support centre staff and technical experts ensure our customers love using our services.
Just check out our Trustpilot score!,