Field Service Engineer

The Service Engineer is a critical customer facing role that requires excellent communication and technical ability, a sound understanding of customer care and the systems operated by Kingspan. The Service Engineer is responsible safe and timely delivery of work allocated to them and reporting back as directed by company procedures that work has been completed satisfactorily and to the satisfaction of the customer and Kingspan.,

• Obtain tasks using PDA software as provided.


• Proactively advise line manager and scheduling department if you will have a problem getting to a job allocated to ensure customer is informed and advice why this event has occurred.


• Ensure customers are contact first thing with ETA and keep up to date of any delays.


• Carry out a visual risk assessment on each job and raise any concerns with line manager.


• Provide feedback on parts used in line with procedures to complete a task ensuring at all times parts are pre-paid when dealing with an end-user.


• Deliver excellent customer service and discuss with customer on all recommendations onsite including service plans and upgrade options and note these on your report.


• Carry out monthly stock takes on van stock or stock stored at lockups.


• Carry out on-the-job training and training courses as required.


• Liaise with customer on site as required and keep them abreast of any issues/updates on their expectations and seek office involvement where additional unforeseen costs will require paid for.


• Vans will be tracked for health and safety and customer verification purposes and you will be provided with a SATNAV system to ensure you take the most efficient routes between jobs.


• Ensure company property and vehicles are maintained in line with company policy.


• Developing personnel awareness of product compliance obligations


• Actively participate in corrective actions from concerns or internal audits.
  
  1 years electrical or mechanical engineering and must be electrically competent.


• Physically fit to do the job.


• Hold a clean drivers licence.


• IT literate with MS Office and experience of using a PDA reporting system.


• Proven ability to fault find in a range of demanding environments.


• Proven experience working with Sewage Treatment and Pump Stations.


• Experience working in Wastewater/ Water Industry.


• Understanding of Kingspan and other manufacturers' Wastewater product (desirable)


This role will cover Liverpool, Manchester and Wigan areas

Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, AdBlue, Oil and Agri storage solutions, Hot Water Cylinders, Service and Telemetry.