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Female Farr Centre Facilitator

Nottinghamshire Women's Aid Limited

Female Farr Centre Facilitator

£22638

Nottinghamshire Women's Aid Limited, Worksop, Nottinghamshire

Part time
Permanent
Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 95dbdfc233514d99ba6155b4d27ec542

Nottinghamshire Women's Aid Limited

Full Job Description

The Centre Facilitator will provide a welcoming and inclusive front of house service (reception) for all families and professionals visiting or contacting the Farr Centre. You will be responsible for the day-to-day running of the Farr Centre including maintenance and security, ensuring all issues related to the building, car parking and grounds are addressed so that the Farr Centre can be open and inclusive to all women, children and young people within our community.,

Greet clients and visitors to the centre, ensuring that they know about the domestic arrangements (e.g. toilets, kitchen), and making drinks for clients and visitors when necessary.

To be responsible for the day-to-day running of the centre.

Answer the telephone and deal with routine enquires responding to email requests as necessary. Transfer calls and take messages ensuring the appropriate persons receive them.

Record sickness and inform appropriate staff of workers absence.

To carry out weekly fire checks and contribute to the fire risk assessment.

Carry out weekly internal and external health and safety checks and maintain accurate records.

Carry out fire evacuation tests and maintain a log.

To be responsible for arranging and organising repairs and up keep of the centre.

To be responsible for replacing equipment at the Farr Centre in line with agreed budgets.

To be responsible for arranging the redecoration of the Farr Centre in line with agreed budgets.

Be responsible for recruiting and organising crèche staff as and when needed.

Be responsible for arranging a cleaner for the centre and checking it meets NWAL standards.

To ensure the centre is open and inclusive by recognising diversity and culture, providing a range of leaflets and literature in different formats.

To facilitate all diary and room booking requests from external partners and agencies.

To ensure all Health and Safety requirements are met and that the Centre is well maintained and the grounds are tidy.

Monitor and replace tea, coffee and milk for client/visitor use.

Ensure the kitchen facilities are checked and cleaned following courses.

Monitor First Aid Equipment and order replacements when necessary.

Open and redirect post.

Provide continuity and stability to our services by working in conjunction with other staff and agencies to provide the best possible service to women.

To ensure that all clients and visitors sign in and out of the building to comply with health and safety requirements.

Ensure all leaflets and notice boards are kept up to date and tidy and ensure relevant topics are themed and brought to centre users attention.

Keep a daily diary of:

Ensure that the reception area, corridors and training rooms are free from clutter, ensuring bins are emptied and the areas are well maintained providing a welcoming area for clients and visitors.

Set up and prepare all training rooms and counselling rooms ready for use.

To assist in sending mail shots to centre users, other agencies both statutory and voluntary.

To liaise and develop links on behalf of clients between ourselves and the appropriate support agencies ensuring that women receive the correct information, advice or support for their particular situation and needs.

To be jointly responsible with all paid and unpaid workers for personal safety and health and safety to a level defined by the Trustees.

Provide clerical assistance to other workers as and when required.

Reprographics as required.

Monitor and re-order stationery.

To take minutes of meetings as required.

To be responsible for identifying personal training needs and taking action to ensure that these needs are met by attending training as required.

To complete NWAL induction training in full.

To create a positive, encouraging environment for clients/visitors of the Farr Centre or any other Nottinghamshire Women's Aid Ltd service.

To participate in the collective running of Nottinghamshire Women's Aid Ltd with co-workers, refuge residents, centre users and volunteers.

To carry out the principles and aims of Nottinghamshire Women's Aid Ltd and Women's Aid Federation England.

Ensure the confidentiality of the service, users, staff and trustees at all times.

To adhere to all NWAL policies and procedures at all times

To attend meetings of workers and management and provide regular reports as required (this may include evening meetings).

To raise the awareness of the public, media, police, courts, social services and other agencies with respect to the abuse of women. To work with other team members to ensure that all users and workers are committed to Nottinghamshire Women's Aid Ltd Equal Opportunities statement and implement it in the day to day running of activities.

Any other duties as requested by the Head of Services or Senior Management Team.

The criteria set out below describe the experience and qualities considered essential in the post of Farr Centre Facilitator at Nottinghamshire Women's Aid Ltd. The selection panel will draw up a shortlist according to how well applicants meet these criteria.

Excellent telephone manner

Excellent organisational skills

Excellent listening skills

Ability to communicate effectively at all levels with a wide range of individuals, groups and agencies

Understanding of multi-agency working and possession of good networking skills

Good ICT skills and knowledge of Microsoft Office

Diary/record keeping skills and the ability to plan, prioritise and monitor own workload effectively

An awareness of the issues of personal safety and health and safety matters

An understanding and commitment to equal opportunities and anti-discriminatory practices

Understanding of the need and practice involved with confidentiality

Understanding of issues affecting women and children experiencing, or who have experienced, domestic violence and related issues

Commitment to the objectives and guidelines of the Women's Aid Federation of England (WAFE) and the ethos and purpose of Nottinghamshire Women's Aid Ltd

Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation

Friendly and outgoing personality

Nottinghamshire Women's Aid Ltd is committed to the prevention of discrimination or harassment against any of its workers, support group or users of its services on the grounds of race, religion, sexuality, size, age or HIV status.

(It is an Occupational Requirement that applications are open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010)