Facilities Maintenance Help Desk Coordinator

At Woodford we understand the importance of our clients and engineer workforce, which is why we are investing in additional customer service staff. We require inspirational and extremely motivated professionals to help us succeed.

· Managing emails and phone calls

. Setting up new PPM contracts and scheduling works

· Dealing with enquiries from clients and contractors

· Supporting clients and contractors with any queries

· Assigning jobs to contractors within an agreed time frame

· Chasing up jobs that have not been accepted/attended to

· Managing and updating business-critical issues daily

· Scheduling efficiently to reduce engineers travel time

· Updating systems to ensure complete transparency

· Ensuring that maintenance work is processed in a timely manner

· Communicating with contractors and Woodford engineers daily, to chase overdue work

· Improving the standard of our client's buildings / maintenance

· Working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues.

· To operate and be measured against business KPI's

· Always demonstrate professionalism

· Deliver great customer service to our clients and contractors

· Building outstanding working relationships with our clients, contractors and other departments within the business

• Facilities Maintenance: 1 year (required)
  
  Additional leave


• Company events


• Company pension


• Health & wellbeing programme


• On-site parking


• Profit sharing


• Work from home


Schedule:

• 8 hour shift


• Monday to Friday


Supplemental pay types:

• Bonus scheme