Expert by Experience in Mental Health

Work with people from admission to the unit to discharge. Help patients/carers understand the inpatient system and processes be a source for high quality information that is easy to understand. To work proactively with the allocated inpatient units. Supporting communication processes between the clinical unit and patients; enabling units to create a compassionate and responsive approach to patients and where appropriate their carers Empower patients to access information and to be part of planning Have knowledge and networks of the local area to support people with information and signposting To be a point of liaison with the Unit on patient matters, specifically quality improvement initiatives to enable more robust and inclusive engagement. Help patients raise concerns where necessary and take action to escalate those concerns if necessary Represent the Patient/Carer voice on service critical meetings such as Clinical Governance, Patient Forum, Carers Forum, Clinical Improvement