Executive Manager, South - Private Clients

We currently have an exciting opportunity for an Executive Manager to join our Private Clients team based in the South region.

Reporting to Head of Private Clients, you will be working closely with the national and regional teams, to deliver on operational objectives.

The role:

Your responsibilities will include:

Working closely with the Head of Private Clients and the operational regional team, to deliver on the following objectives:

• Financial performance as against the set regional budget, to include:

+ Effectively managing regional resource within the set headcount
+ Revenue/Time logging targets
+ Effectively managing aged WIP
+ Assisting credit control to recover debt. Identification of possible recruitment requirements as appropriate within the budget or when opportunities identified to aid profitable growth of the region.
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• Delivery of excellent and consistent regional performance against set performance measures such as:

+ Client SLA's
+ Exception reports
+ External audits
+ Internal QA measures
+ Compliments / Engage initiative
+ Complaints


• Management of own caseload and involvement in supporting the cases handled by the team as required to include:

+ Assist with complaint resolution
+ Mentoring
+ Support during holidays and sickness leave


• Continual review of processes, systems and methodologies with the aim of providing:

+ The most efficient method of working
+ New and innovative solutions to what we do
+ Accurate MI on all cases
+ A high energy and exciting work environment
+ Market leading on boarding process


• Promote and facilitate an environment for staff development through the following:

+ Delivery of timely appraisals for the region
+ Encourage and drive professional qualifications within the region
+ Facilitate delivery of identified training needs and requirements
+ Organise delivery of appropriate mentoring
+ Assist with succession planning through the identification of individuals and subsequent provision of opportunities for development of technical and management skills


• Support the provision of Specialist Practices by working closely with the Product Heads and liaising over all aspects of common interest and mutual benefit. This will include:

+ Helping to identify additional / future specialist capability across the area
+ Ensure delivery against the requirements from the Product Heads
+ Encouraging technical development and learning


• Identify and deliver on regional growth opportunities by:

+ Working closely with the Head of Private Clients on an Area / Regional Broker / Insurer strategy
+ Working with the regional team to identify opportunities and assisting with the delivery of those opportunities
+ Promote an environment of client focus and encourage and facilitate client interaction at all levels
+ Providing suitable resource to participate in the Account Management of existing or prospective Insurer clients.

The successful Candidate will have experience in the private clients loss adjusting sector and have significant team management experience including coaching and mentoring. They will also have strong stakeholder management skills including the ability to establish strong working relationships. Successful candidates will have excellent negotiation, decision making and problem solving-skills and be highly self-motivated and driven. The individual will also take pride in delivering outputs on time, with a focus on quality, communication and organisation.

Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens' global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens, expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, please visit: www.mclarens.com