Event Manager / Senior Event Manager

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world - to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

The Why

At TAG, our company values matter. We appreciate our staff working as a T

• eam, having Ambition and being Genuine.


You will have a passion for the job you do, as well as a drive to want to do better - in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

The Events Team aims to deliver comprehensive and high-quality services to its clients.

The Event Manager provides a complete and comprehensive service, managing TAG's mid-size Events from enquiry and proposal through to booking and completion with a proactive and consultative approach. Working as part of a team to assist on larger projects is also a key part of this role.

This role has responsibility for providing an end-to-end service for a client-base consisting of domestic, regional, and international clients.

Here are just some of the things you'll be getting involved with:

Event Management and Procedures

• Work as part of a team to deliver larger Events, taking responsibility to manage specific elements as required.



• Manage the onsite delivery of a wide range of Events dealing with late changes and challenges in a calm and professional manner.



• Maintain up-to-date action lists using reminders and other tools to ensure deadlines are met.


Client Relationships and Business Development

• Research, write and design quality, creative proposals to meet client requirements and win business.



• Present Event proposals confidently and enthusiastically to build and gain client trust.



• Help generate repeat business from the existing client-base and actively seek opportunities for gaining new business through networking and client recommendations.


Supplier Management and Relationships

• Negotiate the best rates from suppliers and actively seek to maximise savings, reduce client expenditure and increase company profitability.



• Effectively manage any suppliers and supplier partners involved with an Event, ensuring close supervision, consistency, excellent communication and attention to detail within the project, and to ensure client requirements are being met.


Travel Management and Delegate Registration

• Manage the components of flight management for an Event.



• Manage the delegate registration platforms for an Event.



• Use delegate registration packages to help build websites, design and send emails, and pull and edit reports.


Financial Management

• Manage all associated costs for an Event and where responsible for elements of larger Events, including supplier costs, commissions, margins and foreign exchange.



• Maintain client and TAG budgets in GBP and other currencies.



• Keep accurate financial records and complete TAG Desktop tasks to create/update files, raise commission invoices and answer queries from the Finance team.



• Manage full post-Event financial management including all related invoicing, correspondence, and


Other responsibilities of the job:

• Follow all Event procedures to manage a variety of mid-size Events autonomously and simultaneously with a personalised and individual approach to each client.



• View Events from the client's perspective, be 'ahead of the game' to proactively analyse information to anticipate client requirements.



• Identify potential issues and offer redress or new or improved ideas.



• Develop and sustain strong client relationships by proactively offering and delivering consistently high service levels.



• Alert the Director of Events to any potential cross-divisional leads and referrals for other TAG divisions across all territories.



• Update and maintain Salesforce CRM system with accurate and relevant information and accurately track client interactions for actioning accordingly.



• Make good commercial decisions in all aspects of responsibility.



• Balance time and work required in relation to profitability of an Event.



• Reflect and learn from each Event, taking advice or feedback from others and share ideas.



• Manage email filing and action lists within a client inbox.



• Ensure value for money for the client and from suppliers.


The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We're a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude. We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements 'outside of office hours' to manage time zones and other work commitments.

As an Event Manager there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important:

• Education to Degree level or higher



• In lieu of education - equivalent combination of education and directly related experience



• Extensive Event management and Event agency experience



• Comprehensive knowledge of the Event industry



• Successful Event management with high client satisfaction



• Proven record of working in a fast-paced environment



• Skilled user of Microsoft Office Suite and fast-learner of other software packages, Events Agency: 3 years (required)


• Event Management: 5 years (required)
  
  This is a full-time role (35 hours per week) based in our London office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.


You will report into the Global Events Director who is also based in London. There are other regional teams based in the US, Australia, New Zealand, Saudi Arabia and Singapore that you may work closely with, too.

The Important Bit

As passionate as you may be about changing the face of travel, let's be honest - you're not doing this for free. So, here's our promise to you:

• Competitive salary DOE


• Healthcare cash-back scheme


• Wellness/EAP programme


• Employee discounts


• Enhanced employer pension contributions


• Service-based holiday entitlement


We are also committed to offering an equal opportunity for all employees and applicants., Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

• Company events


• Company pension


• Employee discount


• On-site parking


• Private medical insurance


• Referral programme


• Work from home


Schedule:

• Monday to Friday


• Night shift


• Weekend availability


Application question(s):

• Are you able to work weekends and evenings when required?