European Technical Support Administrator-713
Thorlabs Ltd
European Technical Support Administrator-713
Salary Not Specified
Thorlabs Ltd, Ely
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 22 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 80a03ebed92a451c80d31d8ed291b54c
Full Job Description
- Support of our European technical support and sales teams in administrative matters
- Communicating with the customer via phone and email in CRM
- Creating quotations for special products
- Data maintenance for special articles and configurations in the ERP system
- Processing and coordination of repair, replacement, Customer supplied material and loan orders
- Coordination of repair cost estimates and QM reports between customer and repair sites
- Coordination of replacement items with manufacturing sites
- Follow up on open RMAs and provide status updates to customers
- providing cross-support to CSR teams as required
Commercial education or previous experience within Customer Support Representative role. - Work experience in a technical field is preferred
- An ability to provide a high standard of customer service via phone and e-mail
- A high level of level of accuracy and attention to detail when processing orders and RMAs
- Strong familiarity with Microsoft Dynamics AX or a similar ERP system
- Very good English (B2+) skills required, good skills in another European language preferred (German, Swedish, French)
- An excellent standard of written and verbal communication skills
- Service-oriented mindset
- Problem-solving in a fast-paced, constantly changing environment
- A high attention to detail
Thorlabs is a global, industry leading optical technologies company. We are experts in the design and manufacture or a range of innovative photonics products. We use these products in manufacturing and research, from fibre optics to piezo motors. We are the gold standard with optics laboratories worldwide. There are now 22 facilities across the world in 13 countries. Here in Ely, we are responsible for the Motion Control and Optical Tables product line.
Where you will be working?
It's a hybrid role, working in our new purpose-built facility in Witchford, Ely as well as your home. Our purpose-built facility is just 12 miles from Cambridge, within the beautiful mediaeval city of Ely. There are train and bus links to Ely from Kings Cross and Liverpool Street London, and our site is within distance of Ely train station and Ely Bus station.
Competitive Salary to attract the best, plus an excellent benefits package including pension, health care, 25 days holiday plus public holidays., Contributed Pension Scheme -Group Life Cover -Private Health Care -Group Income Protection & more.