EUC Product Designer

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!
This role sits in the Modern Desktop Product Group, within End User Services. In this role you will be expected to design and deliver new Services for Kingfisher group across a variety of Technical Services that fall under the Modern Desktop Product Scope. This role is a predominately Design/ Project-oriented role, with an expected 80/20 delivery / support workload split.
What's the job?:

• Recognised expert in the design and delivery of high-quality IT services


• Providing technical governance across Projects, BAU and related SIPs


• Engaging wider designers and architects to achieve programme consistency


• Advising colleagues/ customers of feasibility and risks of potential solutions and support creation of initiatives


• Creating Infrastructure designs, performing solution evaluation as needed against requirements - balancing requirements, costs and risk


• Managing and monitoring workload through JIRA EPICS and Stories.


• Defining detailed activity and resource plans to deliver project & SIP outcomes


• Delivering new Technical Services as part of a Project team/ managing 3rd party services, delivery partners and external vendors to deliver solutions


• Being an evangelist within the IT community, using Viva, SharePoint, Teams etc.


• Feeding into the products strategy, IT strategy, roadmaps and standards & engaging product vendors/ whilst maintaining IT/ industry awareness as necessary
  
  Extensive experience working in a 3rd-line technical support role.


• Experience designing and delivering a variety of Technical Services within a complex Enterprise environment.


• Recognised as "SME" for relevant Product Groups relating to the role.


• Demonstrable feedback-driven approach to Service Design and Service Improvement


• Experience working within a large organisation with a globally disparate user-base.


• Relevant experience working with managed service providers and third parties.


• "Technologist" mindset - detailed understanding of vendor roadmaps, Group Technology roadmaps, business/ industry challenges and trends with an ability to translate these into a roadmap/ strategy to develop services.


Be Customer Focused - constantly improving our customers' experience


• I listen to my customers


• I use available data to help make decisions


Be Human - acting with humanity and care


• I do the right thing


• I am respectful


Be Curious - thrive on learning, thinking beyond the obvious

• I build and share new ideas


• I try new things and share my learnings


Be Agile - working with trust, pace and agility


• I have courage to be creative


• Done is better than perfect, I aim for 80/20


Be Inclusive - acting inclusively in diverse teams to work together

• I embrace allyship


• I have self-awareness and a desire to learn
  
  We're Kingfisher, A team made up of over 78,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in.
  
  Be Accountable - championing the plan to deliver results and growth


• I own my actions


• I understand the Kingfisher plan and how it relates to my role


At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.
In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Interested? Great, apply now and help us to Power the Possible.