Estate Manager 1 x Cardiff 1 x North Wales

The RFCA for Wales Estate Officer plays a significant role in assisting the oversight and support of the management and assurance of Hard and Soft[i] FM services in support of the users of the Volunteer Estate, including Reserves and Cadets.

Reporting to the Estate Manager, the Estate Officer will be expected to work closely with customers, industry partners, CRFCA and other stakeholders on a day-to-day basis to assure delivery of Hard and Soft FM services to the estate enabling it to be utilised to its fullest extent. This will include the oversight and support of all aspects of the delivery of day-to-day Hard and Soft FM(i) services and undertaking assurance of maintenance/Billable Works and acting as a point of contact to ensure customer needs are met.

The Estate Officer will be expected to deputise for the Estate Manager as required.

4. Principal Areas of Accountability, Tasks and Duties

Working to support the Estate Manager:

Leadership and Management

· Carry out line management duties ensuring that staff effectively meet their objectives and achieve their professional goals

· Ensure direct report is compliant with mandatory training requirements appropriate to their role, including continuous professional development

· Demonstrate a personal commitment to the aims and objectives of the RFCA

Communication/Engagement and Stakeholder Management

· Act as point of contact for their area of responsibility, proactively addressing internal and external stakeholders' concerns and issues, ensuring they are effectively addressed and/or escalated. Ensure all stakeholders are kept informed of the status of the concerns and issues raised

· Develop and maintain open, honest and collaborative working relationships with customers and industry partners

· Ensure customers remain fully informed on all aspects of service delivery

· Ensure compliance with CRFCA and RFCA corporate approaches

Programme Management

· Support the adoption of a programme management approach, including working closely with the Estate Manager, customers and industry partners in respect of Billable Works projects, supporting the development of the Statement of Need and assurance of completed works

· Support the review and monitoring of progress of Billable Works, escalating any issues using the respective Early Warning, Recompense Events, Supplier Non-Performance, Defects, and risk management processes

· Work with customers to identify future requirements to support the development of future Billable Works plans

Contract/Performance Management, Reporting and Assurance

· Carry out the delegated assuranceduties and responsibilities on behalf of the Estate Manager, working closely with the industry partners on the preselected Hard FM works orders and tasks, to include Work in Progress, Retrospective Audits, PPM, Grounds Maintenance and Asset File Checks, as required under Practitioner Guide EM02

· Ensure Health and Safety compliance of Hard FM industry partner deliverables in accordance with SFG20 and SOP19/02 reporting and escalating any instances of non-compliance to the Estate Manager as necessary

· Identify matters falling short of the contracted standards and escalate to Estate Manager any concerns that cannot be mitigated at a local level.

· Address matters falling short of the contracted standards and escalate to Estate Manager any concerns that cannot be mitigated at a local level

· Support the identification of opportunities for exploiting benefits of the contract in the delivery of Hard FM services

· Ensure customers receive regular reports on the delivery of Hard FM services to their respective area of responsibility

· As required, support all meetings with industry partners and/or customers as laid down in the contract to support the effective delivery of Hard FM services.

· Provide support to the Senior Estate Manager in the execution of the Property Change Form process

Financial Management

· Ensure Financial Propriety for all T&S transactions and other manpower associated delegations under your control is maintained, including record keeping and audit requirements as required.

5. Staff management responsibilities: Line Manager for the Administrative Officer, as required.

6. Budgetary responsibilities [not envisaged for FDIS FM services, however section retained to include any budget responsibilities relating to other duties - to be confirmed prior to formal appointment to the role], 12. In addition to regular visits to sites within the RFCA area, this role may require occasional travel throughout the UK to other sites.

13. The job holder will be required to be vetted to Security Check (SC) level and DBS check.

14. This job description should be discussed with your line manager at the time of receiving your annual Personal Development Report. Occasionally, in light of changes in business need your job description may need to change. You may be requested to undertake additional or other duties as directed by Line Management.

[i] Waste and Cleaning Services

· DIO Service Delivery Infrastructure Management System (IMS) - modules applicable to role

· ISO 44001 Collaborative Business Relationships Management

· Finance Certificate Foundation v1.10

· Commercial Awareness and (where mandated) Managing Defence Contracts Online Training (MDCOLT)

· Asbestos Awareness

· Legionella Awareness and ACOP L8 (BS6) - for Service Manager Representative (L8 Duty Holder)

· Dangerous Substances Explosive Atmosphere Regulations (DSEAR) Awareness

· SPEC 024 (Asset Management)

· Practitioner Guide EM02

· FDIS Training

8. Experience

a. Essential

· Experience of working with customers to identify and quantify needs in a Hard FM environment

· Good interpersonal skills

b. Desirable

· Experience in customer relationship management and stakeholder liaison

9. Behaviours (Success Profiles - Civil Service Behaviours).

· Collaborating & Partnering

· Managing a Quality Service

· Communicating and Influencing

· Changing and Improving

· Delivering at Pace

· Working Together

10. Government Property Career Framework Requirements (Workforce & FM - Facilities Management Practitioner):

[_A

• = Awareness; __W = Working; __P = Practitioner; __E = Expert]_


· Property Professional Expertise (W)

· Customer and Client Service (P)

· Stakeholder Engagement (W)

· Strategy and Business Planning (A)

· Analytical Decision Making (A)

· Technology and Innovation (A)

· Sustainable Practice (W)

· Commercial Acumen (A)

· Property Programme and Project Management (A)

· Health and Safety, Compliance and Inclusion (W)

Professional Membership:

· Hold or be willing to work towards associate level membership of relevant professional body or have equivalent relevant experience.,
• Property Management: 1 year (preferred)


• Customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (required)