Emergency Call Handler / Dispatcher

We are looking for great people to join us in this exciting and rewarding role!ustomer service

As a Call Handler you will be the first point of contact to the people of Avon and Somerset during times of crisis, taking 999 emergency and non-emergency calls and providing immediate support, reassurance and advice.

A Dispatcher will work closely with our 999 and 101 Call Handlers to assess the calls received and then advise, direct and deploy police resources. You will make the decision on how to respond and guide police teams attending the incident. Part of your role will also include taking 999 calls.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Both roles involve communicating via a headset and using multiple systems and 3-4 desktop screens.

What can we offer you?

We are recruiting for both our Portishead and Bridgwater control rooms, where free parking is available onsite. There are also some fantastic employee benefits on offer such as on-site gym membership (HQ only), physical and mental wellbeing support and access to lots of discount services such as the Blue Light Card, which gives you money off in high street shops and restaurants, holiday savings and offers for a wide range of business services online.

Our salary package starts at £33,394 (pro rota) and increases each year.