Embedded Threat Intelligence Team Account Manager

We are looking for an intelligence professional and manager to join us in an embedded role leading a client's Threat Intelligence team. You will act as the management point of contact between the client and a 24/7 team of analysts and forming part of a tight-knit operation providing actionable intelligence and advice to decision-makers. The team itself is split across three "follow the sun" shifts in Austin TX, London, and Singapore.

You will be responsible for owning and maintaining relationships with our client's security leadership and looking after the daily management of our embedded team. This will include coordinating routine business reporting and responding to client needs, supporting the development and implementation of intelligence processes and products, onboarding and off-boarding staff, developing and mentoring the team, and assisting with the growth of new business opportunities.

This role is a full-time on-site role based in our client's London, UK office supporting the client's security leadership team.

Responsibilities

• Quickly build strong relationships with the client's in-house security leadership to understand business requirements and set objectives for improving the quality of service;


• As the main point of contact for Sibylline, address routine status updates and formal quarterly reporting, including maintenance of key account KPIs and metrics;


• Take responsibility for accurate invoicing with our in-house team, ensuring all billing documentation is kept updated;


• Support the teams delivery and continuous improvement of a global threat monitoring function through intelligence output;


• Work with the client team to optimise processes and SOPs for delivering emergency notifications and assessments to internal customers;


• Work flexibly to ensure that client intelligence requirements are met;


• Facilitate the onboarding and off-boarding of all Sibylline embedded analysts in coordination with client teams;


• Conduct routine approvals as the line manager or 2-up for all Sibylline embeds on the account, while setting clear expectations for each individual on the account;


• Respond to any training and development needs of the analysts, working with Sibylline's in-house team to pull resources as necessary;


• Ensure Sibylline's timely and attentive response to new staffing requirements and other enquiries from the client, participating in recruitment duties (assessments, interviews, etc.) as required;


• Identify opportunities for continual improvement in Sibylline's delivery of premium staffing quality and client service, including responsiveness to new business requests;


• Assist with the sharing of information and expertise across the global Sibylline network.
  
  Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement


• Excellent written and spoken English


• Clarity of thought and analytical flair


• Strong, demonstrable interest in security and intelligence


• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams


• Excellent attention to detail, Bachelor's degree in Security Studies, International Relations, Criminal Justice, Business Management, or a related field;


• At least 3-5 years of relevant experience in physical threat monitoring, corporate intelligence and/or a geopolitical analysis-focused role plus;


• At least 5 years of leadership/management experience;


• Strong understanding of the consulting sector, particularly related to account development or program and project management in corporate security, investigations, intelligence, and/or risk management;


• Excellent written and verbal presentation skills, with a strong intuition for client care and influencing senior stakeholders;


• Commercially astute, proactive, and willing to take responsibility for unfamiliar problems and challenges;


• Strong experience in professional development and mentoring


• Organised, methodical, and detail-oriented in all aspects of work;


• Able to maintain discretion and confidentiality in managing sensitive client and employee issues;


• Excellent time management skills, with the ability to multi-task and prioritise work;


• Strong interpersonal skills and ability to quickly forge positive relationships with both external and internal stakeholders;


• Able to maintain a flexible schedule to allow for occasional teleconferencing during non-standard business hours;


• Able to work in both individual and team environments;


• Willing to undertake international travel;


Nice to have

• Practical experience as an intelligence analyst or researcher in the corporate security sector


• Previous experience in a client-facing role in a commercial setting


• Previous experience managing larger, globally distributed teams
  
  About Sibylline


Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs by providing high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.

Pulled from the full job description

• Flexible schedule