Education Health Care Plan (EHCP) Coordinator Assistant

The Education Health Care Plan (EHCP) Coordinator Assistant is responsible for undertaking administrative duties, working in a team under the supervision of the SEN Team manager of the Special Educational Needs and Disabilities Service. It is expected that a Coordinator Assistant contributes to the development of the SEND Service by managing own performance, supporting and working with EHCP Coordinators, managing databases, supporting project work, helping their pods meeting statutory deadlines., As an EHCP Coordinator Assistant you are the first point of contact for families and professionals and would be expected to answer calls, manage inboxes and maintain strong working relationships. We expect every EHCP Coordinator Assistant to possess strong admin and technology experience including Microsoft packages with a speciality for Excel to undertake a range of functions which will in turn improve the delivery of the SEND Service., The post holder is responsible for undertaking various functions that support the work of EHCP Coordinators, the 'pod' within which they work and the SEN Panel process. This will include being the first point of contact for many families, answering and directing phone calls, delivering the secure exchange of information between stakeholders, completion of data entry to ensure accurate records are available and supporting the efficient and accurate operation of the SEND service.

The post holder will work within a team that is subject to clear and strict statutory timeframes. As a result, they must be able to schedule work for themselves and others to manage the expectations of families and partners in terms of the timeframe of delivery of the service.

The post holder will also take the minutes and coordinate all associated paperwork for the multi-agency SEND panel (on a rotation basis with colleagues) where most statutory decisions are discussed and taken.

2. PRINCIPAL ACCOUNTABILITIES:

1. To deal with routine issues/problems to ensure customer issues are resolved effectively, escalating to the relevant EHCP coordinator, Lead coordinator or team manager when necessary.

2. To assist with subject access requests, complaints, file retrieval as directed by the service.

3. To support the delivery of statutory processes by ensuring files on the Caseload Management system are accurate and updated, uploading and downloading documents in line with standard procedures and scheduling Next Step Meetings as necessary.

4. To process consultations to educational settings and other partners, and logging and expediting the submission of information by schools and other partners in time/line with statutory timeframes.

5. Provide efficient, flexible, and effective administrative support, including the processing of written correspondence, emails (including managing the NHS Cognus

6. email account), phone calls as required to support the management of client relationship and the expectations of our stakeholders.

7. To receive and process all EHCNA paperwork within the SEND Code of Practice timescales, ensuring that all the relevant information and consent has been received. To start the EHCNA workflow on the Caseload Management system and allocate to an EHCP Coordinator.

8. Take receipt of Annual Review paperwork, commence the Annual Review workflow on Caseload Management system and allocate to the appropriate EHCP Coordinator.

9. To prepare and distribute panel papers and record the minutes of SEND panels and any other meetings that may require a minute taker.

10. To deal with any children or young people with EHCP moving in or out of the local authority, liaising with the SEND team of other Local Authorities across the country and the Admissions team to ensure that a child is resident in the area.

11. Ensure that all SEND trackers are kept up to date, with accurate recording of data and relevant dates.

12. Check, prioritise and ensure the incoming post is scanned and distributed to EHCP coordinators and uploaded to the Caseload Management system where appropriate.

13. Communicate clearly, effectively, and courteously to all inquiries from the public, council staff and managers from other agencies ensuring a professional image for the service is maintained, and providing accurate information based on a sound understanding of the SEN legislative framework.

14. Collate and produce Management Information reports as required and in line with the training provided.

15. As directed the post holder will undertake additional duties to support SEND service delivery and wider Cognus support requirements that may arise from time to time commensurate with the grade of the post. These may include but will not be limited to being part of a company reception rota, answering the main company phone line, supporting companywide events hosted at Cantium House., Contribute to Cognus Limited's business objectives at the appropriate level by ensuring every child matters and has access to education and learning opportunities, including, a) You ("the employee") consent to the holding and processing of personal data provided by you to the Company ("the Company") for all purposes relating to your employment, but not limited to administering and maintaining personnel records, paying and reviewing salary and other remuneration and benefits, undertaking performance appraisals and reviews, the compulsory Disclosure and Baring Services check (DBS) details in line with its statutory responsibility to safeguard and protect children and vulnerable service users; maintaining sickness and other absence records and taking decisions as to your fitness for work.

b) You hereby acknowledge and agree that the Company may, in the course of its general and statutory duties as an employer be required to disclose personal data relating to you for legislative purposes during or after the end of your employment. This does not affect your statutory rights under the General Data Protection Regulation 2018.

CONFIDENTIALITY AGREEMENT:

a) During the course of your employment, you will have access to and knowledge of Company confidential information and trade secrets.

b) Disclosure of any of this confidential information and/or trade secrets could have serious financial consequences and/or create serious competitive disadvantages for the Company. There may be material damage, financial or otherwise, deliberate or otherwise, to the Company's legitimate business interest.

c) Under the terms of this confidentiality agreement, you agree to keep secret and shall not at any time, either during employment or post-employment, use, communicate or reveal to any person any trade secret or confidential information relating to the Company or any Associated Company.

d) You are aware of the Company's policies in relation to compliance with the General Data Protection Regulation and undertake to act in accordance with these at all times. Any breach of these policies will be dealt with under the Company's disciplinary procedure and action taken can include dismissal without notice.

This job description and person specification outlines the summary of key accountabilities and is not an exhaustive list of duties and, is subject to periodical review and changes in line with the business needs., a. Values safeguarding practices and the protection of children and young people, understands and engages with policies and practice to achieve this aim. (E, S, I)

a) To have due regard for safeguarding and promoting the welfare of children and young people and to follow the child protection procedures adopted by Cognus Limited and Sutton Council's Safeguarding Children's Partnership.

b) Ability to coordinate and administer, including minute taking, of statutory and complex meetings/conferences/reviews/panels.

c) Able to proofread complex reports within agreed timescales.

d) Robust and comprehensive understanding of, and skill in using, a range of software, including case management, Microsoft Word and Excel.

e) Ability to work in a detailed, task-oriented environment, delivering accurate, error-free communications to high standards.

f) To work as part of a team and unsupervised, managing time effectively, working on own initiative to manage and prioritise workload and any dependencies in support of others to meet statutory requirements.

g) Excellent communication skills and the ability to communicate complex matters clearly and concisely both orally and in writing.

h) Able to provide administrative support in an efficient, flexible, and timely manner.

i) To effectively support the management of client relationships and the expectations of stakeholders and clients in a high-pressure environment.

j) Honours and upholds the Company's Equal Opportunity Policy, Dignity at Work Policy, Safeguarding and Protection of Children, Health and Safety and Data Protection Policy at all times. Understanding of confidentially, GDPR and information governance issues and how these are observed and maintained., b. Thorough understanding of the EHCP process and procedures (S, I)

c. High level of personal organisation with the ability to work effectively under pressure (E, S, I)

d. Ability to take on a wide range of administrative and organisational tasks (E, S, I)

e. Ability to prioritise and manage workload effectively to secure successful outcomes to agreed and/or statutory timescales (E, S)

f. Robust and comprehensive understanding of, and skill in using, a range of software, including case management, financial and database systems (E, S, I)

g. Demonstrable problem-solving skills with a solution-focused approach to work (E, S)

h. Ability to understand and proofread complex, technical documents in a timely and accurate manner (S, I)

i. Willingness to learn and engage in ongoing personal and professional development (E)

j. Understanding of school and local authority SEN procedures and functions(E)

k. Values strong partnership working with parents, carers, schools and children and young people and other agencies, ensuring a multi-agency approach (E, I)

l. Strong organisational skills and superb with deadlines (E, S, I)

m. Strong oral and written communication skills (E, I, S)

n. Strong analytical and interpretation skills(E, I, S)

o. Ability to remain objective and act confidentiality (E)

p. Professional, courteous and strong customer service skills (E)

q. Work as part of a team, sharing working knowledge and skills (E)

r. Work flexibly, able to re-arrange work in relation to changing priorities and to meet the needs of the business (E, I, S)

s. Able to support the safe delivery of activities. (E)

Cognus is commissioned by London Borough of Sutton to provide education services to mainstream schools and specialist education providers in Sutton.
Wholly owned by the London Borough of Sutton, we deliver a wide range of services to pursue excellence in education settings and improve the lives of children, young people, and families.
We are committed to promoting equal access to education and maximise learning for every child, young person, parent/carer, professional, as well as our own team.

You will give us great commitment and in return we offer an excellent package including:

i) Salary of £26,782.19

ii) Workplace pension scheme 4% to 8% matched contributions

iii) 28 days annual leave pro rata (plus Bank Holidays)

iv) Regular manager support and supervision.

v) Hybrid and Flexible working

vi) Staff benefits package, currently including Employee Assistance Programme, Perkbox and (upon completion of probation) Sovereign Healthcare Cashback plans

vii) Staff Council, Staff EDI group and Mental Health First Aiders to support wellbeing and inclusion

viii) Cognus Coaching Programmes

ix) An ambitious culture with friendly and supportive colleagues, SALARY: Cognus Band 1B - £26,782.19 (1 FTE)