ED Receptionist

Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
Hours
The emergency department is open 24 hours a day, every day of the year, including bank holidays. You will be rostered to work a range of shift patterns which include days, evenings, nights and weekends. The shift patterns are listed below: -
Shift Hours
Early 07:00 - 15:00
Day 10:00 - 18:00
Late 15:00 - 23:00
Twilight 1 16:00 - 00:00
Night 23:00 - 07:00
30 Minutes Break, The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas., Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
2. Key Relationships
The post holder will work as part of the Emergency Department administration team and will work closely with the following post holders:
+ Service Manager
+ Administration Manager
+ Senior Support Officers
+ Emergency Department Matron(s)
+ Emergency Department Nurses
+ Emergency Department Consultants
+ General Practitioners
+ Administrative colleagues in other clinical service areas
3. Main Duties
The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas.
3.1 Reception
+ Registering and greeting patients on arrival
+ Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
+ Deal with queries face to face, on the telephone or via fax
+ Ordering notes for patient admission, for doctor's perusal and soft tissue clinic
+ Scanning of CAS Cards and LAS PRF documentation
+ Ensuring accurate data entry of patient data on all systems
+ Amend patient and GP details as required
+ Clerking - Clinical Decision Unit (CDU) discharge
+ Book appointments for fracture clinic and soft tissue clinic
+ Logging all IT issues and notifying Senior Administration colleagues log number(s)
+ Ensuring that scanned 'red top' referrals and fracture clinic appointments are taken to the appropriate department each day
+ Collecting discharge paperwork from the Urgent Care Centre (UCC), and Emergency Care Departments including the GPs for scanning
+ Keeping workstations neat and tidy at all times
+ Ensuring that the porters collect the confidential waste as well as the bags for coding and health records
+ To gain comprehensive understanding of Medway EPR computer system, providing support to new users and existing staff
+ To deal with enquiries from patients and staff, both internal and external
+ Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
3.2 Majors
+ To provide administrative support to all clinical staff on duty
+ To register all ambulance patients attending the department, including checking their demographics and updating this information using the Trust IT system (Medway).
+ To ensure that patient observations are recorded accurately on the system within 15 minutes of all ambulance patients arriving in the department
+ Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
+ Deal with queries face to face, on the telephone or via fax
+ Update the majors whiteboard with details of clinical staffing
+ Monitor decision to admit (DTA) data on the EPR system and request notes for patients being admitted to the wards
+ Order notes for patient admission
+ Book transportation as instructed by clinical colleagues
+ Work the Nurse-In-Charge to monitor the LAS screen and ensure that LAS handovers are entered onto the system appropriately
+ Record doctors arrival and departure times
+ Issue locum doctors with passwords
+ Logging all IT issues for the clinical staff
+ Scanning of discharged and admitted CAS Cards, LAS PRF
+ Keeping the work stations neat and tidy at all times
+ Ensuring accurate data entry of patient data on all systems
+ Effectively deal with complex enquiries from patients and staff, both internal and external
+ Ensure adequate paperwork, i.e. CAS Cards, Trauma and ISIS ward Proforma and photocopying paper
+ Clinical Decision Unit (CDU) discharge
+ To gain comprehensive understanding of Medway EPR computer system, providing support to new users and existing staff
+ Ensuring that the porters collect the confidential waste as well as coding and notes to be taken back to health records
+ Promote the department to deliver the goals of Whittington Health
+ To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions. To contribute to team and departmental discussions in order to develop and modernise the service
4. Training and Development
+ To attend training relevant to the post and the Trust's mandatory training
+ To keep abreast of all new developments within job-role - participating in training and development as identified at appraisal; to improve existing skills and develop new skills, in accordance with the needs of the Service
+ To guide, and support new starters
5. Special Conditions
+ Emergency Department Receptionists will work on a rota which supports the department 24 hours per day, 365 days per year. It is an expectation for all staff to work a range of shift patterns to support the needs of the service
+ Shifts will include days, evenings, nights and weekends
+ Emergency Department Receptionists are expected to undertake any additional clerical duties as advised by the Administration or Service Manager.
+ To be available for major incidents if required
+ This job description is not exhaustive but is intended as a guide to the principal duties and responsibilities of the post. It will be subject to periodic review and change in line with service needs.
Staff will be expected to be available to work bank holidays
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
+ Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
+ Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
+ Ensure you are familiar and comply with local protocols and systems for information sharing.
+ Know the appropriate contact numbers and required reporting lines.
+ Participate in required training and supervision.
+ Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form -
1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes -
1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information -
+ Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
+ Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
+ In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation