Ecommerce Production Assistant

The Ecommerce Production Assistant reports to the Ecommerce Production Manager and plays a pivotal role ensuring a seamless and innovative online shopping experience for our customers. As the backbone of our online presence, you will be responsible for managing our websites, ensuring brand consistency, launching new products, and keeping ahead of industry trends to propose forward-thinking ideas. Your efforts will directly influence our brand's digital footprint, sales growth, and customer engagement.

In optimising our online store across multiple territories, assisting with day-to-day operations, and contributing to the implementation of strategic initiatives.,

• Assist in the management and maintenance of each of Lounge's online stores, ensuring a seamless user experience.


• Oversee the day-to-day management of our e-commerce platform, ensuring operational excellence and a seamless user experience.


• Maintain the aesthetic and functional aspects of our websites, ensuring brand consistency across all digital touchpoints.


• Getting Products to sell/Product Discoverability of the online catalogue.


• Support the implementation of site enhancements, updates, and new features in collaboration with the engineering and UX/UI teams.


• Assist in monitoring and analysing website performance metrics, helping to identify opportunities for optimisation and improvement.


• Use customer feedback to investigate, identify and fix issues.


• Support the implementation of site enhancements, updates, and new features in collaboration with the engineering and UX/UI teams.


• Collaborate with cross-functional teams to support various product launches, campaigns, and sales.


• Conduct regular website audits to identify areas for improvement, optimizing performance to enhance user satisfaction and conversion rates.


• Manage execution of all on-site SEO strategies


• Responsible for delivering consistent site standards and continuous improvement initiatives.


• Contribute ideas and insights to help drive traffic, increase conversion rates, and maximise revenue.


• Managing through people/cross functional ways of working
  
  Must have at least 3 years hands on experience managing complex e-Commerce and/or multichannel websites and projects, ideally in a fast-paced retail environment.


• Ability to independently manage workflow and prioritize tasks to meet competing and changing deadlines, with a sound awareness of the teams' requirements.


• Sound commercial and numerical skills including the ability to communicate clearly in a pressured environment.


• Has worked with Product Data Management Software


• Experience with CMS and associated systems and technologies.


• Strong knowledge of project management practices, (e.g. Prince 2)


• Analytical with good problem-solving skills


• Can drive results through people in a busy, fast-paced environment


• Experience of stakeholder management across all levels of the business


• Has Intermediate skills using Excel and PowerPoint


A BIT ABOUT YOU


• Excellent people skills and can influence at all levels with a positive attitude.


• Flexible in approach and strong on teamwork
  
  Generous Boden clothing allowance and 30% discount on all current clothing ranges


• Portal with an array of discounts and cashback offers on retail and entertainment


• Group personal pension scheme and life insurance cover


• 24/7 Virtual GP service for you and your household


• Free onsite parking, teas & coffee stations and subsidised café with free toast for breakfast