Ecommerce Finance Associate

The role is focused within the Finance function with a shared responsibility supporting both the finance administration of Garmin.com webshop and supporting the Amazon customer accounts. The role requires commitment to providing an exceptional standard of service to both internal and external customers.

Key Duties & Responsibilities;

Garmin.com 50%

· Assist in overall monitoring, management and development of the EMEA web shop outsource centre

· Reconciliation of web payment transactions and preparation of related bank recs.

· Review of Fraud queue/rules and resolution of issues

· Allocate, process and respond to chargeback requests

· Manage the refund process, including using More4Apps

· Liaison with Garmin global IT/Web Teams sharing knowledge/improvements

· Liaise closely with Product Support Manager and Teams

· Liaise with external partners, such as Adyen, Barclays, Paypal Process and respond to chargebcak d validation issues

· t transactionsotes to be eneter. I only went into detail on them because I

· Drive improvement projects and efficiencies to develop role/team for future growth in weekly project review meeting with AR Manager and Financial Controller

Amazon 50%

· Application of customer payments to Oracle from Receipt Sheets

· Post chargebacks onto Oracle customer Account

· Use Amazon Vendor Central to manage chargeback process

· Review and clear RMA Chargebacks/Credits

· Close liaison with Amazon sales admin team to resolve any issues / disputes / queries

· Attend and contribute to bi-weekly Amazon One finance meetings

Other

· Support finance department on other areas including sales reporting

· Other duties as requested by the Accounts Receivables Manager

· Good communication and analytical skills

· Experience with Microsoft Excel to an intermediate level at minimum

· Experience with Oracle desirable

Here at Garmin, we love what we do - fuelling people's passions for fitness monitoring, sports timing, mapping and management, driving and/or sailing while using GPS to navigate the world. Our people truly enjoy bringing our products to the world and everyone of us feels part of a global success story which has grown tremendously over the past few years.

• Additional leave


• Canteen


• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Discounted or free food


• Employee discount


• Employee stock purchase plan


• Enhanced maternity leave


• Enhanced paternity leave


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Private dental insurance


• Private medical insurance


• Referral programme


• Sick pay


• Work from home


Schedule:

• 8 hour shift


• Day shift


• Monday to Friday